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UCCX .xml script upload issue

We use UCCX  version 8.5.1.11002-22. And my responsibility is to update the scripts which play specific greetings when we are closed, or on holiday, etc. I followed the steps for editing the .xml scripts (used notepad) and then uploaded the files, and, when prompted, I replaced them. The greeting is supposed to change to the holiday greeting for Christmas eve and Christmas. However, when I call the numbers to test the playing of the greeting, it plays our regular after-hours greeting. I'm not sure why. I don't know if there is a UCCX service I need to restart or if UCCX is connected to Unity in some way?

We had our Unity server rebuilt 5 months ago and have found things "missing" or not turned on. So I wondered if there is some sort of connection with Unity that I should check out? I'm a bit lost here and don't know how to proceed.

Thank you for any help you can provide.

3 REPLIES

Re: UCCX .xml script upload issue

HI Laurel.
If you can, please post also the UCCX script so that we can check it.
Regarding Unity, if the script doesn't involve it, it should not be the cause.


Let us know

Merry Christmas

Carlo

Sent from Cisco Technical Support iPhone App

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Community Member

Re: UCCX .xml script upload issue

I attached the files in my initial post. Do you not see them?

Re: UCCX .xml script upload issue

Hi Laurel.

No you didn't attach the aef script only the xml.

Please attach the script and I'll check it.

Thanks

Regards

Carlo

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"The more you help the more you learn"

Please rate all helpful posts "The more you help the more you learn"
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