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Community Member

UCM 6.0 Call Forward All issue

When I deploy a phone to an end user and they push the CFwdALL button to forward to their cell phone, they get a "number cannot be dialed" error from the system. If I go into CM admin and manually enter the number they wish to forward their DN to it works. Then I undo the CFA in CM admin and the end user is subsequently able to use the CFwdALL from their phone. Is this normal, or a bug?

2 REPLIES
Community Member

Re: UCM 6.0 Call Forward All issue

Reset the following on both nodes. Cisco CTI Manager, Cisco TCD

Try logout and log back in.

Community Member

Re: UCM 6.0 Call Forward All issue

Is the Forward All CSS set to None?

There is a CallManager Service Parameter under Clusterwide Parameters (Feature - Forward) called “CFA CSS Activation Policy”. Set this parameter to Activating Device/Line CSS, or change the CSS for Forward All on the DN you wish to allow call forwarding.

-John

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