UCM 6.0 - Monitor Line?

[mikecotrone]

Call Manager Express allows us to configure a line button to just be a "Monitor" line where we can see call state info for that extension tied to the monitor line, but we can't pick that line up. (This is in a secretary sitution without using IPMA).

Can we do this with UCM 6 yet? Only configure a line button to be a monitor and prevent someone from picking up that line?

Thanks!

[Rob Huffman · Accepted solution]

Hi Mike,

In CCM 6.x this is a traditional BLF (Busy Lamp Field) which is used to monitor On/Off Hook, Busy/Idle conditions on users phones, as well as having a Speeddial functionality for fast dialing and Transfers.These keys can't be used to answer actual calls.

In Cisco Unified CallManager 6.x this is called - Speed Dial Presence

Cisco Unified CallManager supports the ability for a speed dial to have presence capabilities via a busy lamp field (BLF) speed dial. BLF speed dials work as both a speed dial and a presence indicator.Only the system administrator can configure a BLF speed dial; a system user is not allowed to configure a BLF speed dial.

States are:

Idle

Busy

Unknown

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_implementation_design_guide_chapter09186a008070bc02.html#wp1070507

So you have basically a speed-dial button that also lights up when the person is on the phone.

Hope this helps!

Rob

[mikecotrone]

Rob thank you very much!! I will do that.

[akascarface]

Do you have to install a presence server in order for the line monitor with speed dial functionality to work? Furthermore do you have to install a presence server in order for the line monitor without speed dial to work? Thanks

[Rob Huffman]

Hi A.K.A,

Both DSS and BLF are supported natively.

Unified CM Presence Guidelines

Unified CM enables the system administrator to configure and control user presence capabilities from within Unified CM Administration.The Cisco Unified Presence Server is used for Instant Messaging and Presence Leveraging Extensions (SIMPLE) to provide a common demarcation and point for integrating all SIP or SIMPLE applications into the Cisco Unified Communications System.

Unified CM Speed Dial Presence

Unified CM supports the ability for a speed dial to have presence capabilities via a busy lamp field (BLF) speed dial. BLF speed dials work as both a speed dial and a presence indicator. However, only the system administrator can configure a BLF speed dial; a system user is not allowed to configure a BLF speed dial.

The administrator must configure the BLF speed dial with a target directory number that is resolvable to a directory number within the Unified CM cluster or a SIP trunk destination. BLF SIP line-side endpoints can also be configured with a SIP URI for the BLF speed dial, but SCCP line-side endpoints cannot be configured with a SIP URI for BLF speed dial. The BLF speed dial indication is a line-level indication and not a device-level indication.

The following Cisco Unified IP Phones support BLF speed dial for SCCP:

Cisco Unified IP Phone 7914G

Cisco Unified IP Phone 7940G

Cisco Unified IP Phone 7960G

Cisco Unified IP Phones 7941G and 7941G-GE

Cisco Unified IP Phones 7961G and 7961G-GE

Cisco Unified IP Phones 7970G and 7971G-GE

The following Cisco Unified IP Phones support BLF speed dial for SIP:

Cisco Unified IP Phones 7941G and 7941G-GE

Cisco Unified IP Phones 7961G and 7961G-GE

Cisco Unified IP Phones 7970G and 7971G-GE

The Cisco Unified IP Phones 7905, 7906, 7911, and 7912 do not support BLF speed dial.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_implementation_design_guide_chapter09186a008070bc02.html#wp1070507

Hope this helps!

Rob

[akascarface]

Great thanks! I was sweating that I will have to install Presence server to get that enhanced functionality to work. That will be my next task later this year but one step at a time. Right now Ive got my hands full with CCM 6.1.1