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Community Member

UCM 6.1.1.2000-3 Web Admin Access Problems

When I attempt to access the Unified CM Administration page on my Publisher - I enter the username/password and the page just sits there and I never authenticate.

However, I am able to SSH and gain access to my Unified CM OS Administration page.

TAC has not been helpful. We tried:

utils service restart Cisco Tomcat

utils reset_ui_administrator_password

We experience the same issue on the sub.

Any help would be appreciated.

2 REPLIES
VIP Super Bronze

Re: UCM 6.1.1.2000-3 Web Admin Access Problems

what username are you trying to use to login..

Is it ccmadministrator or administrator?

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
Community Member

Re: UCM 6.1.1.2000-3 Web Admin Access Problems

We are using admin. TAC had me reboot the server. I didn't want to do this as we have had this problem before and I knew this would resolve it. I was hoping that before we rebooted we could find a root cause.

After rebooting, web access was available. Here is the CLI output after rebooting showing some form of db replication error.

First issued this command:

admin:utils dbreplication status

******************************************************************************** ********************

This command reads and writes database information from all machines and will ta ke quite some time...please be patient.

******************************************************************************** ********************

-------------------- utils dbreplication status --------------------

Error returned -1 at 1321

Error returned -1 at 802

command failed -- General Error (-1) (-1)

Output is in file cm/trace/dbl/sdi/ReplicationStatus.083700.out

admin:

Then issued the following command with the name of the file *.out:

admin:file view activelog cm/trace/dbl/sdi/ReplicationStatus.083700.out

SERVER ID STATE STATUS QUEUE CONNECTION CHANGED

-----------------------------------------------------------------------

g_cucm_ccm 2 Active Local 0

g_cucm_subscriber_ccm 3 Active Connecting 5640359

-------------------------------------------------

utils dbreplication status output

To determine if replication is suspect, look for the following:

(1) Number of rows in a table do not match on all nodes.

(2) Non-zero values occur in any of the other output columns for a table

(3) ***** PLEASE IGNORE MISMATCHES IN ReplicationDynamic TABLE *****

First a summary of replication servers and their server status is provided

options: q=quit, n=next, p=prev, b=begin, e=end (lines 1 - 20 of 23)

Error returned -1 at 1321

Error returned -1 at 802

command failed -- General Error (-1) (-1)

end of the file reached

options: q=quit, n=next, p=prev, b=begin, e=end (lines 21 - 23 of 23)

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