01-08-2009 02:35 PM - edited 03-15-2019 03:24 PM
Hi,
Customer migrating to UC.
Head Office has UCM 6.1 cluster.
Rest of the sites have PBX (more than 100 users spread over 5 sites). Calls between sites routed over PSTN (user dials 9 for outside line)
I've configured LDAP synch with customers LDAP directory. When a IP phone user from HQ looks up DN for a user on a PBX site, the IP user has to edit the number to prefix the 9.
Ideally customer would like UCM to prefix the 9.
I'm thinking of using Translation Pattern to provide a solution for this.
Is this the best approach?
01-08-2009 10:39 PM
Yes, thats the best approach, it will remain transparent to user
01-13-2009 05:51 PM
You may also want to explore E.164 and calling party normalization that was introduced in UCM 7.
01-14-2009 12:41 AM
Thanks.
The LDAP directory enterries for the remote site (which are pbx sites) start with a 0. Users at the ucm site dial 0 for reception and prefix 9 to reach users at pbx sites.
Hence when I applied the translation pattern and then tested it the call went to reception.
eg directory entry 01283 911234 I create following Translation Pattern
tp 01283 91xxxx
prefix 9
when I select to dial 01283 911234 from ip phone, the call goes to reception.
Do you know how to get round this?
01-14-2009 12:47 AM
Thanks for this. Customer have got plans to ugrade but this is planned for long term.
I'm thinking that as an interim solution, they could configure LDAP telephone entries with full E164 numbers, which will eanble a translation pattern to be created that does not clash with 0 (which they use to dial reception).
What do you think?
05-15-2009 08:40 AM
Hi,
Will 'Dial Rules' solve this issue?
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