Thanks for this. Customer have got plans to ugrade but this is planned for long term.
I'm thinking that as an interim solution, they could configure LDAP telephone entries with full E164 numbers, which will eanble a translation pattern to be created that does not clash with 0 (which they use to dial reception).
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...