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UCM 7.1 QoS Report - all call legs in bucket "NA"

I have UCM 7.1 setup with SIP trunking to  It's been working well but I had a complaint today about a couple of users

hearing no voice the the opening seconds of a connected call.  So - I went to try and pull up some QoS information via

Servicability/Tools/CDR analysis - System Reports/QoS/Detail.  All of the call legs are in the NA category while nothing is in

Good Acceptable Fair of Poor categories. 

What do I need to do to get this reporting to work properly?  And any thoughts on approaching the missing opening

seconds of audio problem is appreciated too!  I am attaching a screen grab of my useless QoS report.

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