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New Member

UCM 7.1 Remotely changing forwarding via DTMF

Is there a way to change the forwarding of a number when not on a phone attached to the Cisco UCM cluster? 

For example let's say currently DID 650-555-1234 which goes to UCM forwards to my cell phone at 650-444-5678, 

Now my shift is over and I want 650-555-1234 to forward to my friend Bob at 650-333-9012.  Is there a way I

can do this without logging into the UCM with the web browser?  That is could I dial a number and enter some

codes to change the forwarding?  How would you set this up?  Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: UCM 7.1 Remotely changing forwarding via DTMF

We do not provide anything like that in CUCM, if possible at all, it would mean you would need to write down a customized IVR script which not only gathers the info you send via DTMFs, but also is capable of doing a lookup request based on the DN you would need to type down you want to change and then using XML/SOAP or some other method the write request to CUCM's DB to change this in the numplan table.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
2 REPLIES
Cisco Employee

Re: UCM 7.1 Remotely changing forwarding via DTMF

We do not provide anything like that in CUCM, if possible at all, it would mean you would need to write down a customized IVR script which not only gathers the info you send via DTMFs, but also is capable of doing a lookup request based on the DN you would need to type down you want to change and then using XML/SOAP or some other method the write request to CUCM's DB to change this in the numplan table.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: UCM 7.1 Remotely changing forwarding via DTMF

Thanks.

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