On the phone set select Corporate directory and you can search first name, last name and directory number.
(But not Department)
I enter the extension number 0999 and I get 58 names.
Now fire up Web Attendant Console and I can search on department (and other fields) and I get the same results, 58 names.
HOWEVER If I log into ccmuser and select the directory function not one of the 58 names will appear as 0999 is not
one of the "cisco" extensions. (Doesn't appear on any VoIP stations).
Even though it is programmed in the end user data base as the extension for each of the names.
It appears that the ccmuser directory is pulling the data from some other location (or different sql field) than the phone corporate directory and the web attendant console.
Any way to get this corrected?
The ccmuser directory function in 3.3.3 worked correctly. If you entered a last name and there were multiple entries for that individual (cell phone number, pager number, etc) all the phone numbers would show up. With version 7 only the "VoIP" extension shows. We recently "upgraded" from 3 to 7 and the users have noticed that this information they used to enjoy is not available any more. This is not acceptable.
It's not a bug. The directory on the phone itself and the Web Attendant directory are limited to the LDAP directory, which only includes the name and extension that are input in the User configuration. CCMUser has access to the LDAP directory components, but also has access to the device associations database. From the CCMUser Directory page, you can look up based on Extension or by LDAP Extension.
If you search by LDAP Extension, you will get what you do via the other methods; it manually configured name and extension defined in the User Configuration.
If you search by Extension, the directory will return the listings for every line appearance that matches the search, along with the user associated with the device that hosts that line appearance. This has the effect, if device associations are configured correctly, of returning every extension on every phone that I use, rather than only my primary extension. Of course, if device associations are not configured at all, a search by extension will return nothing.
So either use the LDAP Ext search criteria, or setup device associations.
Maybe we are talking about different directories. When I go into CCMUser, under the User Options menu, I have the Directories option. When I go into that, I get a page that says "Find User(s) where [Last Name] [begins with] "
That first field can be Last Name, First Name, User ID, Ext or LDAP Ext. Is this what you see?
LDAP is a protocol, and it is one method to access the CallManager user directory. It isn't something you need to turn on (and I don't think you can turn it off).
Odd... Do you have the Dirsync service activated in Unified Servicability|Tools|Service Activation? Perhaps it can be turned off.
As for searching by department, it is possible (for example, we are doing it), but it requires loading the IP Phone Service SDK on a seperate web server and customizing the ASP that comes with the SDK to your needs. It's not difficult, and one does not need to be classically trained as a software engineer to do it.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.