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New Member

UCM 7.x and recording telephone calls

Hey guys -

we are looking for some suggestions on how to record outboud telephone calls placed by our users.  These users are not part of any ICD/ACD system, just standard user.  I dont know if there is some software switch inside UCM to allow this, or how to retrieve the recording.

I would like to find a way to do this without having to buy a 3rd party server, but I do not know what options are out there.

Thanks!

  • IP Telephony
4 REPLIES
Cisco Employee

Re: UCM 7.x and recording telephone calls

Unfortunately CUCM itself does not provide the call recording capabilities, it does have some enhancements on this, but are focused on call centers.

Monitoring and Recording (Revised  07/21/2009)

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cucm/admin/7_1_2/ccmfeat/fsmr.html

For the actual recording process you need a 3rd party app. You could do this with UCCX/UCCE but you mention you don't have this.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: UCM 7.x and recording telephone calls

We actually do have UCCX, but these callers are not in any queue.

Thank you.

New Member

Re: UCM 7.x and recording telephone calls

Hi - If you have Unity Connection you could use live record - but it does have some limitations:

More info is available here:

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsag170.html#wp1071465

thks

Brian

New Member

Re: UCM 7.x and recording telephone calls

Thanks. we have Unity (not connection) so i will look into that.

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