Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

UCM 7.x LDAP integration

Is there any way to manually purge inactive user accounts in UCUM 7.1.2? I changed my AD integration and still have duplicate accounts for many of the users showing up in the corporate directory on the phone and in the users page in the CallManager. I want to delete these records prior to the timeout period. It has been far more then 24 hours since making this change.

Thanks!

Michele Russo

  • IP Telephony
9 REPLIES
Cisco Employee

Re: UCM 7.x LDAP integration

No, the garbage collection process runs at 3:15 AM and you cannot modify this.

Depending on what time you did this, it can take up to 48 hours

Full details here:

LDAP Directory Integration

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/7x/directry.html

HTH

java

if this helps, please rate

http://www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: UCM 7.x LDAP integration

I have the same issue and cannot remove the Inactive accounts.  It's been close to three weeks, so there must be something wrong with the garbage collection.  I've even rebooted the server, but no luck.

Bummer.

Red

Re: UCM 7.x LDAP integration

Do you see the user in "inactive" state?  If the user you want to remove was still in "active" state, the problem is in synchronization instead of garbage collection.

Michael

http://htluo.blogspot.com

New Member

Re: UCM 7.x LDAP integration

Yes, about half of the directory is in the Inactive state.  They have been for a long time now.  They just don't seem to want to go away.

Red

Re: UCM 7.x LDAP integration

When was the last successful sync?

Michael

New Member

Re: UCM 7.x LDAP integration

Oooh, you just gave me an idea.  I have it set to update every night.  I wonder if that is resetting the Inactive timeout?  I just set it to update every week, so we'll see if that helps.

Thanx

Red

Re: UCM 7.x LDAP integration

No, update every night will not reset garbage collection time.

If it was successfully synced every night while the inactive users stuck in the system, there must be a problem.  Could you upload the DirSync logs (better in detailed level).

Michael

New Member

Re: UCM 7.x LDAP integration

Sync was successful, but the tracing was not turned on.  I've changed the logs to debug level and will grab the traces on the next sync.

Thanx.

New Member

Re: UCM 7.x LDAP integration

Rebooting seems to have been the trick.  Last night the garbage collection finally worked.

Thanx for the suggestions.

586
Views
0
Helpful
9
Replies
This widget could not be displayed.