trying to solve this problem.
I am 11 digit dialing in my dial plan to unity. Having issue with doing a direct transfer to voice mail
now if I change it *0521 everything works as design. what am I missinig.
change it to *052X - does not work
change it to *052 works of course
change it to *052 does not work
looks like it not getting pass the translation.
I have a cti route point with forward all to vm (this part test ok)
Not sure exactly what you are trying to translate here!
Do you want *0521 to become *16785070521?
If so edit the 'Translation Pattern' to '*.XXXX'
Then on your 'Called Party Transformation' Set the 'Discard Digits' to 'PreDot', then set 'Prefix Digits' to '*1678507'
yes, I try that way with same results.
In your above DNA your called party number is *6785070521 ?
Did you not want it to be: *16785070521 ?
If you look at the Route Block Cause = Unallocated Number, it means it's trying to dial something that does not exist.
I asked before did you want *0521 to become *16785070521?
In the DNA you posted *6785070521 was displayed with a result of 'Unallocated Number'
So if it was *16785070521 would it match something and work?
When you say with the "*" it is going to VM? What do you mean?
Just looking at the DNA again and the *.XXXX being matched in Alternate Matches Partition :Name= Atlanta-Xlate-VM-PT.
Whereas your Call Flow:
Are you matching some other blank translation in the <None> partition?
I notice that also, since i could not find where it is matching another PT, I created a new one (atlanta-xlate-vm-pt), put the translation in it and still had the same issue. I have no null PT on the system. the orignal was atlanta-xlate-pt
anyway I think I am hitting a bug or something.
The only thing I can think to suggest is to check Call Routing, Route Plan Report. See if you can see anything rogue!
I assume you as you have added a new partition you have added to the appropriate CSS’s?
yes i did all of that...
here is the head scratcher....
I have another xlate which allow for 4 digit dialing to users line (long story on why it was design this way). all lines has a 11 digit extension. this works with no issues.
int the CSS
this is the order in the css
ok here is what I found so far.
if the ext start with a "0" the wild card will not work (etc XXXX), I have to put in the exact number in the translation.
other then that everything else works... Now I need to find out whats causing this.