UCM 9 translation *XXXX

[dshumake]

trying to solve this problem.

I am 11 digit dialing in my dial plan to unity. Having issue with doing a direct transfer to voice mail

translation pattern:

*XXXX

transformation mass

XXXX

prefix

*1678507

results

• esults Summary
  • Calling Party Information
  • Dialed Digits = *0521
  • Match Result = BlockThisPattern
  • Route Block Cause = Unallocated Number
  • Called Party Number = *6785070521
  • Time Zone = Etc/GMT
  • Outside Dial Tone = NO
• Call Flow
  • TranslationPattern :Pattern=
    • Partition =
    • Positional Match List = *0521
    • Calling Party Number = 16785070521
    • PreTransform Calling Party Number =
    • PreTransform Called Party Number =
    • Calling Party Transformations
    • ConnectedParty Transformations
    • Called Party Transformations
• Alternate Matches
  • Partition :Name= Atlanta-Xlate-VM-PT
    • Pattern
      • Pattern = *XXXX
      • Pattern Type = Translation
      • TranslationPartition = [2617faab-05bf-ec04-3c58-242dad4ba1ee]
      • CallManager Device Type = AccessDevice
      • PatternPrecedenceLevel = PlDefault
      • PatternRouteClass = RouteClassDefault
      • RouteNextHopByCgpn = false

now if I change it *0521 everything works as design.  what am I missinig.

change it to *052X -  does not work

change it to *052[1] works of course

change it to *052[01] does not work

looks like it not getting pass the translation.

I have a cti route point with forward all to vm (this part test ok)

*1XXXXXXXXXX

[mmoulson1]

Not sure exactly what you are trying to translate here!

Do you want *0521 to become *16785070521?

If so edit the 'Translation Pattern' to '*.XXXX'

Then on your 'Called Party Transformation' Set the 'Discard Digits' to 'PreDot', then set 'Prefix Digits' to '*1678507'

[dshumake]

yes, I try that way with same results. 

• Results Summary
  • Calling Party Information
  • Dialed Digits = *0521
  • Match Result = BlockThisPattern
  • Route Block Cause = Unallocated Number
  • Called Party Number = *6785070521
  • Time Zone = Etc/GMT
  • Outside Dial Tone = NO
• Call Flow
  • TranslationPattern :Pattern=
    • Partition =
    • Positional Match List = *0521
    • Calling Party Number = 16785070521
    • PreTransform Calling Party Number =
    • PreTransform Called Party Number =
    • Calling Party Transformations
    • ConnectedParty Transformations
    • Called Party Transformations
      • Called Party Mask =
      • Discard Digits Instruction =
      • Prefix =
      • Called Number =
• Alternate Matches
  • Partition :Name= Atlanta-Xlate-VM-PT
    • Pattern
      • Pattern = *.XXXX
      • Pattern Type = Translation
      • TranslationPartition = [972728d3-9acc-fe0c-90a9-bab87a2daedd]
      • CallManager Device Type = AccessDevice
      • PatternPrecedenceLevel = PlDefault
      • PatternRouteClass = RouteClassDefault
      • RouteNextHopByCgpn = false

[mmoulson1]

In your above DNA your called party number is *6785070521 ?

Did you not want it to be: *16785070521 ?

If you look at the Route Block Cause = Unallocated Number, it means it's trying to dial something that does not exist.

[dshumake]

with the "*", its going to vm.  even if the ext is wrong unity should still answer.
 

[mmoulson1]

So is this resolved or not?

[dshumake]

no its not resolved, I have a lot users with ext starting with "0".   may need to open an tac case now

[mmoulson1]

I asked before did you want *0521 to become *16785070521?

In the DNA you posted  *6785070521 was displayed with a result of 'Unallocated Number'

So if it was *16785070521 would it match something and work?

When you say with the "*" it is going to VM? What do you mean?

[dshumake]

Yes, I want it to become *16785070521

I am using the same translation and I am not sure why its removing the "1".

[mmoulson1]

Just looking at the DNA again and the *.XXXX being matched in Alternate Matches Partition :Name= Atlanta-Xlate-VM-PT.

Whereas your Call Flow:
TranslationPattern :
Pattern=
Partition =
 

Are you matching some other blank translation in the <None> partition?

[dshumake]

I notice that also, since i could not find where it is matching another PT, I created a new one (atlanta-xlate-vm-pt), put the translation in it and still had the same issue.  I have no null PT on the system.  the orignal was atlanta-xlate-pt

anyway I think I am hitting a bug or something.

thanks

[mmoulson1]

The only thing I can think to suggest is to check Call Routing, Route Plan Report. See if you can see anything rogue!

I assume you as you have added a new partition you have added to the appropriate CSS’s?

[dshumake]

yes i did all of that... 

here is the head scratcher....

I have another xlate which allow for 4 digit dialing to users line (long story on why it was design this way).  all lines has a 11 digit extension.  this works with no issues.

05[1-9]X (atlanta-xlate-pt)

prefix 1678507

int the CSS

ip-phone-pt

atlanta-xlate-vm-pt

atlanta-xlate-pt

vm-pt

this is the order  in the css

[dshumake]

ok  here is what I found so far.

if the ext start with a "0" the wild card will not work (etc  XXXX), I have to put in the exact number in the translation.

other then that everything else works...  Now I need to find out whats causing this.

thanks