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UCM-BE 6.0- Unity connection issue

Hi,

By mistake i deleted UndeliverableMessages Mailbox Application user(UserManagement>Application User), after that i am not able to get the Voice mail prompt... Can some one suggest to retrive the Application user which i have deleted or any other solution..

Please help me out!!

Regards,

1 REPLY
Silver

Re: UCM-BE 6.0- Unity connection issue

There are a few things to check first:

- does it work with other phones or is it just this phone that does not work?

- does it work on other networks?

- are you using a 790X/791X with hands free? these phones only have monitor, not speaker phone

- if you are dialing with the handset onhook then lifting the handset, make sure your hookswitch is disengaging properly

- if you have ACLs, be sure to have a "log" on any deny statements so you can be sure it's not your ACLs

- check Device license

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