Hi
My client wants to be able to use silent call monitoring feature of UCM as described on in the UCM documentation:
http://www-search.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/6_0_1/ccmfeat/fsmr.html#wp1050066
This is NOT for contact center solution.
The document mentions desktop monitoring application on page 2.
Is there a 'Cisco' desktop monitoring application that I can download or is this referring to a third party application?