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UCM9.1.1 HardwareFailure: hwStringMatch: CMSUB daemon 4 Director Agent: LSIESG_AlertIndication

Hi there,

Good afternoon.

Customer received this hardware failure alert. I logged on to RTMT and got the full text. Looks like it came from "raid virtual disk" based on LSI and VD. Just wondering if any expert has seen this before? I pasted outputs from show status and show hardware below. Thanks a lot!!

At Sat Jan 18 05:05:48 CST 2014 on node , the following HardwareFailure events generated:

hwStringMatch : Jan 18 03:05:25 CMSUB daemon 4 Director Agent: LSIESG_AlertIndication 500605B001887920 Consistency Check inconsistency logging disabled on VD 00/0 (too many inconsistencies) Sev: 3.

AppID : Cisco Syslog Agent

ClusterID :

NodeID : CMSUB

TimeStamp : Sat Jan 18 03:05:25 PST 2014

hwStringMatch : Jan 18 03:05:25 CMSUB daemon 4 Director Agent: LSIESG_StorageVolume_Modified 500605B001887920 Consistency Check inconsistency logging disabled on VD 00/0 (too many inconsistencies) Sev: 3.

AppID : Cisco Syslog Agent

ClusterID :

NodeID : CMSUB

TimeStamp : Sat Jan 18 03:05:26 PST 2014

admin:show status

Host Name    : CMSUB

Date         : Tue Jan 21, 2014 16:47:09

Time Zone    : Central Standard Time (America/Chicago)

Locale       : en_US.UTF-8

Product Ver  : 9.1.1.20000-5

OS Ver       : 5.0.0.0-2

admin:show hardware

HW Platform       : 7835I3

Processors        : 1

Type              : Intel(R) Xeon(R) CPU           E5504  @ 2.00GHz

CPU Speed         : 2000

Memory            : 6144 MBytes

Object ID         : 1.3.6.1.4.1.9.1.585

OS Version        : UCOS 5.0.0.0-2

Serial Number     : 1234567

RAID Version      :

Raid firmware version: 11.0.1-0042

BIOS Information  :

IBMCorp. -[D6E158AUS-1.16]- 11/26/2012

RAID Details      :

                    Versions

                ================

Product Name    : IBM ServeRAID-MR10i SAS/SATA Controller

Serial No       : P192812345

FW Package Build: 11.0.1-0042

                Settings

                ================

Current Time                     : 14:48:13 1/21, 2014

Predictive Fail Poll Interval    : 300sec

Interrupt Throttle Active Count  : 16

Interrupt Throttle Completion    : 50us

Rebuild Rate                     : 30%

PR Rate                          : 30%

Resynch Rate                     : 30%

Check Consistency Rate           : 30%

Reconstruction Rate              : 30%

Cache Flush Interval             : 4s

Max Drives to Spinup at One Time : 2

Delay Among Spinup Groups        : 12s

Physical Drive Coercion Mode     : 1GB

Cluster Mode                     : Disabled

Alarm                            : Enabled

Auto Rebuild                     : Enabled

Battery Warning                  : Enabled

Ecc Bucket Size                  : 15

Ecc Bucket Leak Rate             : 1440 Minutes

Restore HotSpare on Insertion    : Disabled

Expose Enclosure Devices         : Enabled

Maintain PD Fail History         : Disabled

Host Request Reordering          : Enabled

Auto Detect BackPlane Enabled    : SGPIO/i2c SEP

Load Balance Mode                : Auto

Use FDE Only                     : No

Security Key Assigned            : No

Security Key Failed              : No

Security Key Not Backedup        : No

Any Offline VD Cache Preserved   : No

                Device Present

                ================

Virtual Drives    : 1

  Degraded        : 0

  Offline         : 0

Physical Devices  : 3

  Disks           : 2

  Critical Disks  : 0

  Failed Disks    : 0

Battery Back Up Information:

==========================

BBU status for Adapter: 0

BatteryType: iBBU

Voltage: 4054 mV

Current: 0 mA

Temperature: 29 C

BBU Firmware Status:

  Charging Status              : None

  Voltage                      : OK

  Temperature                  : OK

  Learn Cycle Requested        : No

  Learn Cycle Active           : No

  Learn Cycle Status           : OK

  Learn Cycle Timeout          : No

  I2c Errors Detected          : No

  Battery Pack Missing         : No

  Battery Replacement required : No

  Remaining Capacity Low       : No

  Periodic Learn Required      : No

Battery state:

GasGuageStatus:

  Fully Discharged        : No

  Fully Charged           : Yes

  Discharging             : Yes

  Initialized             : Yes

  Remaining Time Alarm    : No

  Remaining Capacity Alarm: No

  Discharge Terminated    : No

  Over Temperature        : No

  Charging Terminated     : No

  Over Charged            : No

Relative State of Charge: 99 %

Charger System State: 49168

Charger System Ctrl: 0

Charging current: 0 mA

Absolute state of charge: 96 %

Max Error: 2 %

Exit Code: 0x00

Logical Drives Information:

==========================

Virtual Disk: 0 (Target Id: 0)

Name:

RAID Level: Primary-1, Secondary-0, RAID Level Qualifier-0

Size:135.972 GB

State: Optimal

Stripe Size: 128 KB

Number Of Drives:2

Span Depth:1

Default Cache Policy: WriteBack, ReadAheadNone, Direct, No Write Cache if Bad BBU

Current Cache Policy: WriteBack, ReadAheadNone, Direct, No Write Cache if Bad BBU

Access Policy: Read/Write

Disk Cache Policy: Disabled

Encryption Type: None

Physical Disks Information:

==========================

Slot Number: 0

Device Id: 0

Sequence Number: 2

Media Error Count: 0

Other Error Count: 0

Predictive Failure Count: 0

Last Predictive Failure Event Seq Number: 0

PD Type: SAS

Raw Size: 136.731 GB [0x11176d60 Sectors]

Non Coerced Size: 136.231 GB [0x11076d60 Sectors]

Coerced Size: 135.972 GB [0x10ff2000 Sectors]

Firmware state: Online

SAS Address(0): 0x5000cca00a2e1c2d

SAS Address(1): 0x0

Connected Port Number: 0(path0)

Inquiry Data: IBM-ESXSCBRCA146C3ETS0 NC610PCVUB3XECCXSA610

FDE Capable: Not Capable

FDE Enable: Disable

Secured: Unsecured

Locked: Unlocked

Foreign State: None

Device Speed: Unknown

Link Speed: 3.0Gb/s

Media Type: Hard Disk Device

Slot Number: 1

Device Id: 1

Sequence Number: 2

Media Error Count: 0

Other Error Count: 0

Predictive Failure Count: 0

Last Predictive Failure Event Seq Number: 0

PD Type: SAS

Raw Size: 136.731 GB [0x11176d60 Sectors]

Non Coerced Size: 136.231 GB [0x11076d60 Sectors]

Coerced Size: 135.972 GB [0x10ff2000 Sectors]

Firmware state: Online

SAS Address(0): 0x5000cca00a2d3cbd

SAS Address(1): 0x0

Connected Port Number: 1(path0)

Inquiry Data: IBM-ESXSCBRCA146C3ETS0 NC610PCVTW7MECCXSA610

FDE Capable: Not Capable

FDE Enable: Disable

Secured: Unsecured

Locked: Unlocked

Foreign State: None

Device Speed: Unknown

Link Speed: 3.0Gb/s

Media Type: Hard Disk Device

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2 REPLIES
Cisco Employee

UCM9.1.1 HardwareFailure: hwStringMatch: CMSUB daemon 4 Director

Are you using an MCS server or UCS?  What model is the server?

New Member

UCM9.1.1 HardwareFailure: hwStringMatch: CMSUB daemon 4 Director

Hi Joe,

Good morning.

It's a 7835I3 physical server. Please see outputs of show status / hardware in my post. 

admin:show hardware

HW Platform       : 7835I3

Processors        : 1

Type              : Intel(R) Xeon(R) CPU           E5504  @ 2.00GHz

CPU Speed         : 2000

Memory            : 6144 MBytes

Object ID         : 1.3.6.1.4.1.9.1.585

OS Version        : UCOS 5.0.0.0-2

Serial Number     : 1234567

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