Our customer bought their UC solution through another Cisco partner. Their SMARTnet, ESW and UCSS (?) are expiring around now and they want to renew all three through us (a different Cisco partner). They have 30 days to do it after UCSS expiration. Customer is not 100% sure if they had only ESW or if they had ESW+UCSS. If they don't have UCSS, that means they can't renew UCSS now. Is there any way for me to find out if their ESW contract had UCSS registered to it? If I go to the PUT tool right now, I don't see any orderable software available under their ESW contract number. Could this also mean that they bought ESW+UCSS in the past, but nobody bothered to activate UCSS PAK to tie it to their ESW? What do we do in that case, can we still renew ESW and UCSS? And I guess the last question is what happens if they didn't have UCSS and they still buy UCSS now?
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...