Hello,
Running across an odd issue in ucx 9.1.1. Users call into a callhandler with no issue. Other transfers via caller input work with no problem. However when 0 is pressed to reach the local operator from that call handler. The default operator is matched and transfers off to a operator at a different site.
ex. Call goes to CH TampaCH, caller input on 0 for it is configured to attempt transfer to call handler tampa operator. On tampa operator CH the transfer rule is set to transfer calls to 8900. However it always I see from the port status monitor is hits the default operator CH and goes to ext 8800. I've tried all different ways to do this. i.e. transfer to alt. number, user with mailbox, etc. In the caller input but continues to go to the default operator call handler.
J
