Running across an odd issue in ucx 9.1.1. Users call into a callhandler with no issue. Other transfers via caller input work with no problem. However when 0 is pressed to reach the local operator from that call handler. The default operator is matched and transfers off to a operator at a different site.
ex. Call goes to CH TampaCH, caller input on 0 for it is configured to attempt transfer to call handler tampa operator. On tampa operator CH the transfer rule is set to transfer calls to 8900. However it always I see from the port status monitor is hits the default operator CH and goes to ext 8800. I've tried all different ways to do this. i.e. transfer to alt. number, user with mailbox, etc. In the caller input but continues to go to the default operator call handler.
Thanks for taking a look. I was able to find the issue. What was happening after the greeting it set to go to the default call handler. Which for it of course has the default operator for caller input of 0.
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.