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New Member

UK Network Locale

I am running cucm version 9.1 on a cluster. I have loaded the UK network locale to provide UK network tones. However, when i dial for example a non-existent number, I get a US re-order tone instead of a UK number unobtainable tone. The problem is, in the UK the US re-order tone sounds like an engaged tone and the caller presumes the number is valid and re-dials later. Anyone any ideas why the cucm is still using the US network locale?? 


Having loaded the locale, did

Having loaded the locale, did you change the system default in System -> Service parameters and do a cluster reboot?



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New Member

Thanks for replying Gordon,

Thanks for replying Gordon, yes I have done that. I am looking at accessing the different re-order wav files on the TFTP server to listen to the UK ones and see what they play out as, but I would have thought a UK re-order tone would play as a number unobtainable tone.


Maybe check the setup of your

Maybe check the setup of your Annunciator? You should be getting the "Your call cannot be completed as dialed..." message in British English rather than a tone?

Hope that helps