I am running cucm version 9.1 on a cluster. I have loaded the UK network locale to provide UK network tones. However, when i dial for example a non-existent number, I get a US re-order tone instead of a UK number unobtainable tone. The problem is, in the UK the US re-order tone sounds like an engaged tone and the caller presumes the number is valid and re-dials later. Anyone any ideas why the cucm is still using the US network locale??
Thanks for replying Gordon, yes I have done that. I am looking at accessing the different re-order wav files on the TFTP server to listen to the UK ones and see what they play out as, but I would have thought a UK re-order tone would play as a number unobtainable tone.
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