Unable to access ccmuser page

[a.pinheiro]

Hi,

I am facing the following error message after have entered user and password in the https://ccm/ccuser page:

Error While Loading Page

Automation server can't create object (-2146827859)

Click here to return to the previous page

This problem has started after installing es143 in CCM 4.1(3)

Did anyone face it before?

Thanks,

Antonio

[Justin Brenton]

You will need to make sure the user is associated to Standard CCM End Users group.

Have you checked the Event viewer for application error's?

1) Open a command window on the Cisco CallManager.

2) Go to the c:\Program Files\Cisco\bin directory.

3) Run regsvr32 dblx.dll.

HTH , please rate if so.

Regards,

Justin

[a.pinheiro]

Hi Justin,

Thanks for your reply!!!

What exactly does this command do?

Should I run it in a maintenance window or I can run it in business hours?

A last question: I've got pub and sub. Which one am I supposed to run this command first?

If you could answer it to me, it would help me a lot.

Thanks,

Antonio

[Justin Brenton]

Hi Antonio,

I found this link

http://puck.nether.net/pipermail/cisco-voip/2006-October/016319.html

[Justin Brenton]

If you do not feel comfortable doing this change I would suggest opening a Tac case to have a engineer examine the issue.

[a.pinheiro]

Ok Justin,

That link helped me to understand what might be causing that error. I will get more info about the command you seuggested me to run and problably execute it in a maintenance window.

Thanks for your attention. You helped me a lot.

Regards,

Antonio