Unable to add new phone

[waqas sardar]

                   Dear All,

                    We have complete licenses for phone,but still unable to add new phones in the Pub_CUCM 6X.

                    what are the possible reasons and how i can troublshoot this issue?

                   Regards,

[Aman Soi]

Hi Waqas,

Can u share which is the phone model u are trying to add in CUCM version 6.x?

Any error message which u get while adding phone.

regds,

aman

[waqas sardar]

Hi Aman,

CUCM was stuck and unable to add phone and change partion and css .Now its Ok autometically.

Please find the attached logs collected during the registration of cisco 7911.

10.10.4.11 ccm_pubv 6.1.

10.10.4.12 ccm_sub

[waqas sardar]

HI

I have also uploaded the trace and logs of 30/04/13.when problem happend at 4:30 pm to 5:00 pm.Please review the logs

Regards,

[nirmalissac]

What is the MAC address of the phone (to filter trace)?

What exactly is the error do you see on the CUCM page while adding? What happens when u click save

Does the phone auto register if you turn on auto registration?

Issue if for just one phone model?

[Aman Soi]

Hi Waqas,

I had gone through the logs and could get following info:

a. about 350 IP phones are regsitered.

b. 5 number of MGCP Device Gateways are registered.

c. also, the DB replication is fine.

Can u let me know the DLUs available  and phone model which u are trying to add with MAC address?

Also, mac -address of phone.

regds,

aman

[waqas sardar]

HI

I checked DlUs are around 7000 remaing.

The phone model which we tried was 7911 and

Mac address for the phone with extn 8251 is  001f6c80e41c .

Regards,

[sonisdreams]

Hi Waqas,

Is there DHCP services ? DHCP enabled on the Phone ?

[Carlo Poggiarelli]

Hi Waqas.

Your 7911 is attempting to download 9.0.3 firmware from CUCM, but the actual version installed on your phone is older than version 8.5.2, necessary to upgrade to later version and CUCM is logging "File auth fail"

I suggest you to do an "offline" upgrade of 7911 to at least 8.5.2 version before register the 7911 to CUCM.

HTH

Regards

Carlo

Please rate all helpful posts

"The more you help the more you learn"

[waqas sardar]

HI Carlo,

Thanks ,ys i have plan to upgrade the device package because we also unable to add CP-7926G.

[waqas sardar]

HI Deepesh,

Yes DHCP is enable on phones.Please review the attached 30.04.13 trace and logs.I want to know why cucm stuck on 30.04.2013 .Is there database issue?

Regards

[Aman Soi]

Hi Waqas,

There is no DB issue since logs show count as GOOD.

I think u have created DHCP server on CUCM itself.

regds,

aman

[Aman Soi · Accepted solution]

Hi Waqas,

Any error message which appears after u try to add IP phone 7911 from Publisher?

are u getting stuck with  7911 model only or other phones are also facing same problem.

regds,

aman

[waqas sardar]

HI Aman

Yes we got AUTH Fail message when we later test one of the 7911 phones.Its not for all phones.

Did you find any issue in 30.04.13 logs?

[Aman Soi]

Hi Waqas,

I tried going through the logs but could not find any error related to adding phone.

for AUTH FAIL, u can try below procedure:

a. Please go to settings ----security configuration on IP phone?

b.Press **# to unlock phone and erase ITL file.

regds,

aman