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Unable to add or Modify Jtapi trigger

When I am trying to add or modify an exisitng Jtapi trigger I am getting this error- "* Could not update the user on the CallManager."

This seems to have just started happening. I did check syncronization and that seems to be ok. Any idea's?

9 REPLIES
New Member

Re: Unable to add or Modify Jtapi trigger

Both CRA and CallManager are version 4

VIP Super Bronze

Re: Unable to add or Modify Jtapi trigger

Can you check to see if the jtappi trigger (CTI RP) is associated to the jtapi user in callmanager. Can you also check that the jtapi user password is correct in IPCC.

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
New Member

Re: Unable to add or Modify Jtapi trigger

Thanks for the reply.

If the Jtapi users password was incorrect wouldn't this cause syncronization to fail?

I am also not sure what you mean by the association of CTI RP? If you are referring to the RP we are trying to create it isn't.

VIP Super Bronze

Re: Unable to add or Modify Jtapi trigger

Usually when you create a jtapi trigger in cra/ipccx, IPCCX creates a CTI RP in callmanager. This CTI RP is then associated with the jtapi user.

This is what I am asking you to check

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
New Member

Re: Unable to add or Modify Jtapi trigger

This is where it is failing. When we are creating this in IPCc it is failing and it isn't showing up in Callmanager. We did verify that there is no duplicate. We are not even able to modify a routepoint in IPCC. Hope this is making sense.

VIP Super Bronze

Re: Unable to add or Modify Jtapi trigger

Is this a production network?

Is the server working normal?

ARe your CTI ports registerd?

If its not, what I will suggest is to restart your crs engine service

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
New Member

Re: Unable to add or Modify Jtapi trigger

Yes it is a prodcuction and it is working properly besides adding and modifying RP's. At this time this is the only issue we are seeing. Our CTI ports are registered. We have restarted both the IPCC and callManagers.

I am lost as to what could be cauing this.

VIP Super Bronze

Re: Unable to add or Modify Jtapi trigger

Wao!

I dont know what could be the issue. I havent seen such before!

Try open a TAC case with cisco

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
New Member

Re: Unable to add or Modify Jtapi trigger

Thanks for your time. TAC is the next step :)

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