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Community Member

Unable to Change IP address on my Cisco 7960 phone

Hello,

I had a new Cisco 7960, and I want to change his IP address, but I am unable to do it. The new IP that I assign to the PC is not saved on the phones config, it got baks the IP that was defined by factory.

The steps I do are the following:

- Menu "Network Configuration"

- **# to allow changes on the config

- DHCP Enabled = No

- IP Address = 192.168.1.189

- Subnet Mask = 255.255.255.0

- TFTP Server = 192.168.1.89

Save and Exit

When I come back to the config, the IP has not changed. It still has the original value IP Address = 10.13.102.74 and Subnet Mask=255.255.252.0.

Any hint ? What I am missing ?

2 REPLIES
Community Member

Re: Unable to Change IP address on my Cisco 7960 phone

Hi,

Try to do the factory defaults procedure first.

http://www.cisco.com/en/US/products/hw/phones/ps379/products_tech_note09186a00800941bb.shtml#t2

After, you can try again.

tks

Silver

Re: Unable to Change IP address on my Cisco 7960 phone

Dont do a Factory reset now, do the following:

setting->Network Configuration->33 (delete configuration) yes and save, then do the same changes above, it should work, if not do a factory reset.

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