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New Member

Unable to delete Users

Hi can anyone help

Due to an error on my part, when I added around 100 users I accidently left the “enable mobility” feature checked on the user template under BAT. This failed after around 60 users due to a license violation. Since then I am unable to change or delete these users. I am getting Licensing checkin failed (checkin count is greater than checked out count). I have tried rebooting the callmanager and restarting the callmanger service, this has not resolved my issue.

I am running Callmanager business Edition - System version: 7.1.2.31900-1

Can anyone help, going live this weekend !!!!!!!

Regards

Richard

6 REPLIES
Cisco Employee

Re: Unable to delete Users

You don't mention how you're trying to delete the users, but have you tried deleting them with BAT as well??

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Unable to delete Users

Hi Java,

I am unable to delete the users by BAT and using the enduser interface under CCMAdmin. It give me the same error message

regards

Richard

Cisco Employee

Re: Unable to delete Users

Have you tried deleting some phones to free up DLUs and then try deleting the users??

I found bugs related to not being able to delete phones getting that error, but not specific to not being able to delete users

EDIT: just found one but not for 7.1

CSCsi11878

LicenseUnitreport doesn't update licenseunits for enduser with mobility

I'd recommend you to open a TAC for further investigation.

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Unable to delete Users

Hi Java,

The strange thing is that the DLU count is at 12 out of around 176 as I have not added any phones to the system as this is a new build. I may open open a TAC case as you advised, or carry out a restore back to the base build. do you want me to post the error message that I get when deleting the users?

regards

Richard

Regards

New Member

Re: Unable to delete Users

Hi Java,

I had to revert back to the other partition and re upgradge.

pity there was no workaround - thanks for your help

regards

Richard

New Member

Re: Unable to delete Users

I had this issue and it ended up being the Phone I was trying to delete was associated with a User. I found this out by looking at the dependency records of the phone I was trying to delete. Once I un-associated that device from the user it let me delete it without any errors.

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