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New Member

Unable to dial and receive calls?

One of our user is unable to dial out and receive any calls.

What are the items that needs to be checked. Please advice.

Deva

  • IP Telephony
5 REPLIES
Cisco Employee

Unable to dial and receive calls?

what calls are getting affected is that user is not able to dial out and recieve call (Internal or External), if you using call manager. Please check the partition and Calling search space of this user.


Br,
Nadeem 

Please rate all useful post.

Br, Nadeem Please rate all useful post.

Unable to dial and receive calls?

Devan,

Have you checked that there is power to the building?

HTH

=============================
Please remember to rate useful posts, by clicking on the stars below. 

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============================= Please remember to rate useful posts, by clicking on the stars below. =============================
New Member

Unable to dial and receive calls?

Hi,

First of all restart the phone once.

After restarting the phone,check the status on the display,IP address of the phone received.

As Nadeem said check with CSS and partition.

Regards,

Guru

Please rate all useful post.

New Member

Unable to dial and receive calls?

I checked and moreover it is a AD sync'ed users.

Everything looks fine. When they call it says the call cannot be completed as dialed.

What that does mean.

Deva

Cisco Employee

Unable to dial and receive calls?

That the problem is with your CSS and partitions. Look again.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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