i have a CUCM v 8.6 and its users sync with Microsoft Active Directory. I am now having an issue where when someone searches the Corporate Directory and the try to dial, nothing happens.
When i go to end users and looking into the profiles, there are no telephone numbers associated with the users. i believe this is the root cause, since all the telephone Number fields are in fact populated in Active Directory.
this was working before. i have tried re-sync LDAP, reboot the CUCM, but nothing works. i also tried pinging my AD server from CUCM and it was successful, so I know my CUCM can reach my AD
not sure if this is some kinda of bug. please assist.
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