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Unable to edit 7937 phones, CUCM 8.6.2

Hello,

We have 200+ Cisco 7937 model. for none of them we can make any change.

when we click on the mac address of the phones, we get the below error message.

'Unmapped Exception /common/download/Phone_7937_display_instance.xml (No such file or directory)'

I tried changing the browser but no luck. any help please?

//Suresh Please rate all the useful posts.
2 REPLIES
VIP Super Bronze

Unable to edit 7937 phones, CUCM 8.6.2

You'll need to call TAC for this one as fixing it will require root access. The only remotely similar public bug is CSCsj78261 but that isn't likely unless you have done a DMA from 4.x.

Please remember to rate helpful responses and identify helpful or correct answers.

Unable to edit 7937 phones, CUCM 8.6.2

Jonathan, we installed the firmware again for 7937 phones and it fixed the issue.

//Suresh Please rate all the useful posts.
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