07-24-2013 07:20 AM - edited 03-16-2019 06:31 PM
Hello,
We have 200+ Cisco 7937 model. for none of them we can make any change.
when we click on the mac address of the phones, we get the below error message.
'Unmapped Exception /common/download/Phone_7937_display_instance.xml (No such file or directory)'
I tried changing the browser but no luck. any help please?
07-24-2013 06:17 PM
You'll need to call TAC for this one as fixing it will require root access. The only remotely similar public bug is CSCsj78261 but that isn't likely unless you have done a DMA from 4.x.
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07-30-2013 03:42 AM
Jonathan, we installed the firmware again for 7937 phones and it fixed the issue.
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