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Unable to enbale or disable Filter from assitant console

Hello,

Sometimes we are unable to enable/disable Filter or DivAll from assitant console and get the error message "failed to set Filter" or "failed to set DivAll".

When this happens, we used to restart IPMA et TOMCAT services as workaround.

Below some traces from IPMA services.

When we can enable/disable Filter or DivAll we get these traces:

CLIENT REQUEST -- [ProxyLineAssistant:48966] handleSetFilterStatusRequest() - manager=48146filterOn=false

14184: Jun 09 12:46:56.206 CEST %MA-SERVICE-7-UNK:*** before COUNTER_CTIOPERATION_THREADS 2

14185: Jun 09 12:46:56.206 CEST %MA-SERVICE-7-UNK:*** After COUNTER_CTIOPERATION_THREADS 3

14186: Jun 09 12:46:56.206 CEST %MA-SERVICE-7-UNK:[ProxyLineManager:48146] found in user hash table

14187: Jun 09 12:46:56.206 CEST %MA-SERVICE-7-UNK:MAData updateUserFilterOn() - userID=48146 filterOn=false

14188: Jun 09 12:46:56.206 CEST %MA-SERVICE-7-UNK:[ProxyLineManager:48146] setFilterOn() - filterOn=false

14189: Jun 09 12:46:56.206 CEST %MA-SERVICE-7-UNK:[Connection:10.34.32.56:3245] sendMessage() - trying to put message into queue, messageID=33 for [ProxyLineAssistant:48966]

14190: Jun 09 12:46:56.206 CEST %MA-SERVICE-7-UNK:[ProxyLineManager:48146] updatePhoneDisplay()

14191: Jun 09 12:46:56.206 CEST %MA-SERVICE-7-UNK:com.cisco.ma.service.ProxyLinePhoneDisplayBuilder@c358cd: sending images in bit map with XML

14192: Jun 09 12:46:56.206 CEST %MA-SERVICE-7-UNK:[EventThread:EventThread4] deliver() - Sent message, messageID=33 to client [ProxyLineAssistant:48966]

But when enabling or disabling Filter or DivAll from assitant console doesn't work, we get these traces which reveal "MADataException CMDBLException" error messages:

UNK:CLIENT REQUEST -- [ProxyLineAssistant:48966] handleSetFilterStatusRequest() - manager=48146filterOn=false

696651: Jun 09 12:10:57.822 CEST %MA-SERVICE-7-UNK:*** before COUNTER_CTIOPERATION_THREADS 9

696652: Jun 09 12:10:57.822 CEST %MA-SERVICE-7-UNK:*** After COUNTER_CTIOPERATION_THREADS 1

696653: Jun 09 12:10:57.822 CEST %MA-SERVICE-7-UNK:[ProxyLineManager:48146] found in user hash table

696654: Jun 09 12:10:57.822 CEST %MA-SERVICE-7-UNK:MAData updateUserFilterOn() - userID=48146 filterOn=false

696655: Jun 09 12:10:57.822 CEST %MA-3-UNK:MAData updateUserFilterOn() - CMDBLException - CMDBLException

696656: Jun 09 12:10:57.822 CEST %MA-3-UNK:[ProxyLineAssistant:48966] handleSetFilterStatusRequest() - MADataException CMDBLException

696657: Jun 09 12:10:57.822 CEST %MA-SERVICE-7-UNK:com.cisco.ma.service.MADataException: CMDBLException

at com.cisco.ma.service.MAData.updateUserFilterOn(MAData.java:1628)

at com.cisco.ma.service.Manager.setFilterOn(Manager.java:213)

at com.cisco.ma.service.Assistant.handleSetFilterStatusRequest(Assistant.java:2606)

at com.cisco.ma.service.Connection$RequestThread.handle(Connection.java:261)

at com.cisco.ma.service.Connection$RequestThread.run(Connection.java:133)

696658: Jun 09 12:10:57.822 CEST %MA-SERVICE-7-UNK:[Connection:10.34.32.56:2374] sendMessage() - trying to put message into queue, messageID=0 for [ProxyLineAssistant:48966]

696659: Jun 09 12:10:57.822 CEST %MA-SERVICE-7-UNK:[EventThread:EventThread1] deliver() - Sent message, messageID=0 to client [ProxyLineAssistant:48966]

Any ideas or suggestions will be welcome

Thanks

Alban

1 REPLY
New Member

Re: Unable to enbale or disable Filter from assitant console

We run CUCM 4.2(3)sr2b integrated with AD

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