Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Unable to establish VIDEO with a Cisco 9971 using Cisco MCU 5310

There is an issue establishing video conferencing between a cisco 9971 phone and a cisco MCU 5310.

When calling from a 9971 phone towards a MCU we are not able to establish video, only audio connection. We have tested a point-to-point connection between two 9971 phones and video works fine. We have also tested several Jabber clients in a conference using the MCU which also works fine. Finally a point-to-point call between a 9971 phone and a Jabber client works fine. We have tried different settings on the MCU but have not been able to find a solution.

The cisco 9971 phone was updated to firmware 9-3-4-24.

Any suggestions?

Everyone's tags (2)
112
Views
0
Helpful
0
Replies
CreatePlease login to create content