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unable to find Directory on IP phone 7931g......

HI All,

I have 7931g IP Phone and it’s configured on CUCME 9. on the ip phone I unable to find the directory key for missed call, placed call, received call and local directory.

Can somebody help me for this………..

Thanks in advance……

4 REPLIES

unable to find Directory on IP phone 7931g......

Open below link.

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/7931g/6_0/english/administration/guide/7931ovr.html#wp1083959

"line button 22 displays the Directories menu"

Thanks

Manish

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New Member

unable to find Directory on IP phone 7931g......

Hi Manish,

I have tried this, not happen any thing when I press 22 line key. and I also tried with the new 7931G phone it is the same.  

unable to find Directory on IP phone 7931g......

Hi Rupesh,

Line button are on descending order , so button 22 will be second from top on left. Did you check that button ?

Few more questions - are all the 7931 having this problem ? and other version of phone are displaying directory correctly ?

Did you tried to upgrade phone firmware on 7931 to check if this firmware related ?

Thanks

Mainsh

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New Member

unable to find Directory on IP phone 7931g......

Hi Manish,

Thanks for reply....

this issue was sorted after creating templet for 7931......

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