We are using CUCM 8.0.3 , unable to find Phone type Cisco 8831 for manual registration. How can I add this phone type to CUCM ? Any help is appreciated.
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have you added the device pack .If no please upload it in CUCM and then update
Further :you can also refer the IP phone feature and CUCM device pack compatibility matrix.
+5 to my friends Mahmood & Nadeem here for their good ideas.
The problem here is that there is no Device Pack for CUCM 8.0.3 that supports the 8831 :( The ReadMe below is for the last/latest 8.0.3 device pack;
You would need to upgrade CUCM to a minimum of 8.5.1 and then install ;
Cisco Unified Communications Manager 8.5(1.17118-1) Device Package - Compatible UCM Version: 8.5 cmterm-devicepack18.104.22.16821-1.cop.sgn
It seems you need to add the device support package.