Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Unable to Find UCT Tool


I am planning an upgrade to 9.1 from 8.5.  I want to use the UCT tool to determine current licensing as is translated to the upgrade to 9.1.  I am unable to find it on the Cisco site.  All searches in the forum's and online show I should find it here:  Download Software -> Products -> Unified Communications -> Call Control -> Cisco Unified Communications Manager -> Cisco UCM Version 8.6 -> UCM / CallManager/Cisco Unity Connection Utiities - UCT.  However when I login and follow that path I only have the LCU download available, not the UCT.

Has this been removed or moved?



Unable to Find UCT Tool

My understanding is that the License Count Utility replaced the User Count Tool.

Hall of Fame Super Red

Unable to Find UCT Tool

Hi Troy,

Here's a clip that supports the good info from Brian (+5)

Run License Count Utility (LCU).

  • The  License Count Utility, which often appears under the name User Count  Tool,  is used for planning migrations for Cisco Unified Communications  Manager to Cisco Unity Connection Release 9.x licensing.  It supports  migrations from Unified Communications Manager Releases 6.x to 8.x  migration to Cisco Unity Connection Release 9.x.
  • License Count Utility is found on the Software Download Center under Unified Communications Manager Release 8.6 Utilities.
  • Go to​go/​software, select Products  > Voice and Unified Communications > IP Telephony > Unified  Communications Platform > Cisco Unified Communications Manager  (CallManager) > Cisco Unified Communications Manager Version 8.6 >  Unified Communications Manager > CallManager > Cisco Unity  Connection Utilities-LCU.
  • Use UCT release 2.1 if upgrading to 9.1(1).
  • Use LCU release 9.1.2 if upgrading to 9.1(1a) or 9.1(2).
  • Submit the License Count Utility output to and request a Pre-Upgrade License Review to receive license migration counts for premigration planning.
  • If you are using LCU Release 2.1, also include the From and To Unified Communications Manager release; the From License MAC, and UCSS/ESW contract numbers.
  • If  you are using a pre-6.x release of Unified Communications Manager,  submit a device inventory (quantity per device type), planned user  counts and, if users will use Mobility, user counts for multiple devices  and the license usage screenshot (if Release 5.x).



"When it comes to luck you make your own  " 

- Springsteen

CreatePlease login to create content