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tka
New Member

Unable to forward call (busy or unregistred) to Unity Connection Voice Mail

Hi all,

I have configured Voice mail for all users. Users can lsiten and send voice messages when accessing unity Connection Voice messaging through it's pilot number.

However, When I configure UDP to forward call to Voice message system when busy or unregistered , the call cannot be completed.

Is there any extra configuration to do in Unity Connection? or in CCM.

Any suggestions !!!

Thansk in advance

1 ACCEPTED SOLUTION

Accepted Solutions
VIP Super Bronze

Re: Unable to forward call (busy or unregistred) to Unity Connec

Good to know it worked. Dont forget to rate useful posts

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
5 REPLIES
VIP Super Bronze

Re: Unable to forward call (busy or unregistred) to Unity Connec

Have you checked the CSS on the CFB or call forward unregisterd ?

You need to apply a CSS that has access to the VM Pilot/port partition.

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
tka
New Member

Re: Unable to forward call (busy or unregistred) to Unity Connec

Hi ,

They are well positioned.

Evry thing is permitted in the Call forward CSSs. All Voice ports can be dialed directly from evry where.

Thanks

VIP Super Bronze

Re: Unable to forward call (busy or unregistred) to Unity Connec

Can you put one of the voice mail port as the CFB/unregisted destination and then try again. You can also try with the pilot number. this certainly sounds like a CSS/PT issue

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
tka
New Member

Re: Unable to forward call (busy or unregistred) to Unity Connec

I got it.

It's the Voice Mail Pilot Number Number CSS.

Thanks

VIP Super Bronze

Re: Unable to forward call (busy or unregistred) to Unity Connec

Good to know it worked. Dont forget to rate useful posts

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
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