Unable to forward the Calls from IP Phone to Mobile

[roopesh.n]

Hi All,

We  have Using CCM 4.0 .All the Call from out side will Come to the  Reception IP Phone (Model 7940). From there We are unable to forward the  call to my mobile. From Extenson we are able to forward the Call to  mobile

Thanks

Roopesh

[acampbell]

Hi,

Depending on you SP this may be that the forwarded call is being sent to the mobile with a "Calling Number" that is not supported by you SP.

Can you share any traces/debugs

on the gateway --- debug isdn q931

Or at least more info re your network connectivity ISDN/FXO SIP trunk etc.

etc.

Regards

Alex

[roopesh.n]

Hi  Alex,

Thanks for the Replay

Please find the Result of Debug

oh-rt2#debug isdn q931

debug isdn q931 isON.

*Mar  7 22:04:13: %PS-3-MULTFAIL: There is more than one failure with the  Power System 1; please resolve problems immediately

*Mar  7 22:04:17: ISDN Se4/0:15 Q931: TX -> SETUP pd = 8  callref = 0x0728

Bearer Capability i = 0x8090A3

Standard = CCITT

Transfer Capability = Speech 

Transfer Mode = Circuit

Transfer Rate = 64 kbit/s

Channel ID i = 0xA9839F

Exclusive, Channel 31

Progress Ind i = 0x8183 - Origination address is non-ISDN 

Calling Party Number i = 0x0181, '125'

Plan:ISDN, Type:Unknown

Called Party Number i = 0x80, '8970325670'

Plan:Unknown, Type:Unknown

*Mar  7 22:04:17: ISDN Se4/0:15 Q931: RX <- SETUP_ACK pd = 8  callref = 0x8728

Channel ID i = 0xA9839F

Exclusive, Channel 31

*Mar  7 22:04:18: ISDN Se4/0:15 Q931: RX <- CALL_PROC pd = 8  callref = 0x8728

*Mar  7 22:04:24: ISDN Se4/0:15 Q931: RX <- ALERTING pd = 8  callref = 0x8728

Progress Ind i = 0x8488 - In-band info or appropriate now available

*Mar  7 22:04:35: ISDN Se4/0:15 Q931: RX <- CONNECT pd = 8  callref = 0x8728

Date/Time i = 0x0B0A0C1419

*Mar  7 22:04:35: %ISDN-6-CONNECT: Interface Serial4/0:30 is now connected to 8970325670 N/A

*Mar  7 22:04:35: ISDN Se4/0:15 Q931: TX -> CONNECT_ACK pd = 8  callref = 0x0728

*Mar  7 22:04:43: %PS-3-MULTFAIL: There is more than one failure with the  Power System 1; please resolve problems immediately

*Mar  7 22:05:13: %PS-3-MULTFAIL: There is more than one failure with the  Power System 1; please resolve problems immediately

*Mar  7 22:05:33: %ISDN-6-DISCONNECT: Interface Serial4/0:30  disconnected from 8970325670 , call lasted 57 seconds

*Mar  7 22:05:33: ISDN Se4/0:15 Q931: TX -> DISCONNECT pd = 8  callref = 0x0728

Cause i = 0x8090 - Normal call clearing

*Mar  7 22:05:33: ISDN Se4/0:15 Q931: RX <- RELEASE pd = 8  callref = 0x8728

*Mar  7 22:05:33: ISDN Se4/0:15 Q931: TX -> RELEASE_COMP pd = 8  callref = 0x0728

*Mar  7 22:05:43: %PS-3-MULTFAIL: There is more than one failure with the  Power System 1; please resolve problems immediately

% Type "show ?" for a list of subcommands

oh-rt2#sh debug isdn q931

*Mar  7 22:06:13: %PS-3-MULTFAIL: There is more than one failure with the  Power System 1; please resolve problems immediatelyterm mon       en     

oh-rt2#ensh debug isdn q931term mon       en      term mondebug isdn q931sh             en   ensh debugging

The following ISDN debugs are enabled on all DSLs:

debug isdn error isON.

debug isdn q931 isON.

Thanks

Roopesh

[acampbell]

Hi,

This call looked like a good call taht was set up outbound and cleared by the gateway
and lasted 1 minute 16 secs

*Mar  7 22:04:17: ISDN Se4/0:15 Q931: TX -> SETUP pd = 8  callref = 0x0728
*Mar  7 22:05:33: ISDN Se4/0:15 Q931: TX -> DISCONNECT pd = 8  callref = 0x0728

Regards
Alex

[roopesh.n]

HI

[acampbell]

Hi,

As you can not supply a trace at this time there are a couple of things you can
check.

1) CUCM Admin

Service ---> Service Parameters
PUB ADDRESS Service Call Manager

Advanced

Then look for the parameter

Block Offnet to Offnet --- Set to FALSE

Then Update

This allows external calls to be transferred both internally & externaly

2) Look at the Call Forwarding CSS on the line you are calling
Does this CSS have the Partitions which allow MOBILE calls

Regards
Alex

Please rate useful posts

[roopesh.n]

Hi Alex,

Under

Service ---> Service Parameters i was not able to see the option

PUB ADDRESS Service Call Manager. We are using CCm 4.0.

Thanks,

Roopesh

[acampbell]

Hi,

I just mean select the PUBLISHER server (You may have more than 1 server in the drop down depending on the build of your cluster), then the CALL MANAGER service

HTH

Alex

[roopesh.n]

Hi ,Now we are able to Forward the Call to mobile.But We gets onle One ring in mobile and Call is Disconnecting Automatically.

Thanks

Roopesh

[acampbell]

Hi Roopesh

At least we are moving on a bit.

Can we see the debug isdn q931 of a forwarded call.

Regards

Alex

[roopesh.n]

Hi Alex,

Do i need to do Normal debug Coomand

debug isdn q931 or any thing else

Thanks,

Roopesh

[acampbell]

Roopesh

We want to see the forwarded call to try to work out why it is being cleared

router#

!

term mon

debug isdn q931

!

Make forwarded call

When you finish taking the trace

router#

!

un all

term no mon

!

Please include a few words of what numbers were called and what the destination of the forwarding should be.

Regards

Alex

[roopesh.n]

Hi Alex,

Here it is

oh-rt2#term mon

oh-rt2#debug isdn

*Mar  1 20:48:51: %PS-3-MULTFAIL: There is more than one failure with the  Power System 1; please resolve problems immediatelyq931

debug isdn q931 isON.

oh-rt2#

*Mar  1 20:49:10: ISDN Se4/0:15 Q931: RX <- ALERTING pd = 8  callref = 0x822F

Progress Ind i = 0x8488 - In-band info or appropriate now available

*Mar  1 20:49:16: ISDN Se4/0:15 Q931: RX <- CONNECT pd = 8  callref = 0x822F

Date/Time i = 0x0C01181202

*Mar  1 20:49:16: %ISDN-6-CONNECT: Interface Serial4/0:30 is now connected to 64568381 N/A

*Mar  1 20:49:16: ISDN Se4/0:15 Q931: TX -> CONNECT_ACK pd = 8  callref = 0x022F

*Mar  1 20:49:21: %PS-3-MULTFAIL: There is more than one failure with the  Power System 1; please resolve problems immediately

*Mar  1 20:49:51: %PS-3-MULTFAIL: There is more than one failure with the  Power System 1; please resolve problems immediately

*Mar  1 20:50:15: ISDN Se4/0:15 Q931: RX <- DISCONNECT pd = 8  callref = 0x822F

Cause i = 0x8290 - Normal call clearing

Progress Ind i = 0x8288 - In-band info or appropriate now available

*Mar  1 20:50:15: %ISDN-6-DISCONNECT: Interface Serial4/0:30  disconnected from 64568381 , call lasted 59 seconds

*Mar  1 20:50:15: ISDN Se4/0:15 Q931: call_disc: PI received in disconnect; Postpone sending RELEASE for callid 0x80FF

*Mar  1 20:50:15: ISDN Se4/0:15 Q931: TX -> RELEASE pd = 8  callref = 0x022F

*Mar  1 20:50:15: ISDN Se4/0:15 Q931: RX <- RELEASE_COMP pd = 8  callref = 0x822F

*Mar  1 20:50:21: %PS-3-MULTFAIL: There is more than one failure with the  Power System 1; please resolve problems immediately

*Mar  1 20:50:51: %PS-3-MULTFAIL: There is more than one failure with the  Power System 1; please resolve problems immediately

*Mar  1 20:51:21: %PS-3-MULTFAIL: There is more than one failure with the  Power System 1; please resolve problems immediately

*Mar  1 20:51:40: ISDN Se4/0:15 Q931: RX <- SETUP pd = 8  callref = 0x68E2

Sending Complete

Bearer Capability i = 0x8090A3

Standard = CCITT

Transfer Capability = Speech 

Transfer Mode = Circuit

Transfer Rate = 64 kbit/s

Channel ID i = 0xA9839F

Exclusive, Channel 31

Calling Party Number i = 0x2181, '9886770029'

Plan:ISDN, Type:National

Called Party Number i = 0x81, '6300'

Plan:ISDN, Type:Unknown

High Layer Compat i = 0x9181

*Mar  1 20:51:40: ISDN Se4/0:15 Q931: TX -> CALL_PROC pd = 8  callref = 0xE8E2

Channel ID i = 0xA9839F

Exclusive, Channel 31

*Mar  1 20:51:40: ISDN Se4/0:15 Q931: TX -> SETUP pd = 8  callref = 0x0230

Bearer Capability i = 0x8090A3

Standard = CCITT

Transfer Capability = Speech 

Transfer Mode = Circuit

Transfer Rate = 64 kbit/s

Channel ID i = 0xA9839E

Exclusive, Channel 30

Progress Ind i = 0x8183 - Origination address is non-ISDN 

Calling Party Number i = 0x2181, '9886770029'

Plan:ISDN, Type:National

Called Party Number i = 0x80, '9902025093'

Plan:Unknown, Type:Unknown

*Mar  1 20:51:40: ISDN Se4/0:15 Q931: RX <- SETUP_ACK pd = 8  callref = 0x8230

Channel ID i = 0xA9839E

Exclusive, Channel 30

*Mar  1 20:51:40: ISDN Se4/0:15 Q931: RX <- CALL_PROC pd = 8  callref = 0x8230

*Mar  1 20:51:43: ISDN Se4/0:15 Q931: TX -> PROGRESS pd = 8  callref = 0xE8E2

Progress Ind i = 0x8181 - Call not end-to-end ISDN, may have in-band info

*Mar  1 20:51:43: ISDN Se4/0:15 Q931: RX <- ALERTING pd = 8  callref = 0x8230

Progress Ind i = 0x8488 - In-band info or appropriate now available

*Mar  1 20:51:43: ISDN Se4/0:15 Q931: TX -> ALERTING pd = 8  callref = 0xE8E2

Progress Ind i = 0x8188 - In-band info or appropriate now available

*Mar  1 20:51:43: ISDN Se4/0:15 Q931: TX -> DISCONNECT pd = 8  callref = 0xE8E2

Cause i = 0x80AF - Resource unavailable, unspecified

*Mar  1 20:51:43: ISDN Se4/0:15 Q931: TX -> DISCONNECT pd = 8  callref = 0x0230

Cause i = 0x80AF - Resource unavailable, unspecified

*Mar  1 20:51:43: ISDN Se4/0:15 Q931: RX <- RELEASE pd = 8  callref = 0x68E2

*Mar  1 20:51:43: ISDN Se4/0:15 Q931: TX -> RELEASE_COMP pd = 8  callref = 0xE8E2

*Mar  1 20:51:43: ISDN Se4/0:15 Q931: RX <- RELEASE pd = 8  callref = 0x8230

*Mar  1 20:51:43: ISDN Se4/0:15 Q931: TX -> RELEASE_COMP pd = 8  callref = 0x0230

*Mar  1 20:51:51: %PS-3-MULTFAIL: There is more than one failure with the  Power System 1; please resolve problems immediately

*Mar  1 20:52:21: %PS-3-MULTFAIL: There is more than one failure with the  Power System 1; please resolve problems immediately

oh-rt2#un all

All possible debugging has been turned off

oh-rt2#ter

*Mar  1 20:52:51: %PS-3-MULTFAIL: There is more than one failure with the  Power System 1; please resolve problems immediatelym       term no mon

oh-rt2#exit

Thanks,

Roopesh

[acampbell]

Hi,

We see the 2 calls being set up 

Call Refs  incoming 68E2 & outgoing 0230

The router is clearing both of these calls with a cause code

0x80AF - Resource unavailable, unspecified

This usually infers that there is a codec issue

Can you post the show runn from the gateway

Regards

Alex

[roopesh.n]

Hi Alex,

Please find the result for sh run

oh-rt2#sh run

Building configuration...

Current configuration : 6276 bytes

!

version 12.3

service timestamps debug datetime

service timestamps log datetime

service password-encryption

!

hostname oh-rt2

!

boot-start-marker

boot system flash c3745-advipservicesk9-mz.123-26.bin

boot-end-marker

!

logging buffered 4096 notifications

enable secret 5 $1$AgBh$dCd1NSglSXBbZXmjcdO/I.

!

clock timezone IST 5 30

no network-clock-participate slot 2

no network-clock-participate slot 4

voice-card 2

dspfarm

!

--More--         voice-card 4

dspfarm

dsp services dspfarm

!

no aaa new-model

ip subnet-zero

ip cef

!

!

!

ip domain name A.com

ip audit po max-events 100

!

isdn switch-type primary-net5

!

!

voice hunt user-busy

voice rtp send-recv

!

voice class codec 1

!

!

!

--More--         !

!

!

!

!

!

ccm-manager mgcp

ccm-manager music-on-hold

ccm-manager config server 10.10.14.11 

ccm-manager config

fax interface-type fax-mail

!

!

controller E1 2/0

!

controller E1 2/1

framing NO-CRC4

clock source internal

pri-group timeslots 1-31

description for Income

!

controller E1 4/0

framing NO-CRC4

--More--          pri-group timeslots 1-31

description For Outgoing

!

ip tcp synwait-time 13

!

!

!

!

!

interface Multilink1

bandwidth 256

ip address 172.16.16.45 255.255.255.252

ip tcp header-compression iphc-format

ppp multilink

ppp multilink group 1

ip rtp header-compression iphc-format

!

interface FastEthernet0/0

ip address 10.10.14.5 255.255.255.0

ip broadcast-address 10.10.14.255

ip accounting output-packets

ip nbar protocol-discovery

ip route-cache flow

--More--          no ip mroute-cache

duplex auto

speed auto

h323-gateway voip bind srcaddr 10.10.14.5

!

interface Serial0/0

description Circuit #1 initiating in India via Bharti

bandwidth 128

no ip address

encapsulation ppp

no ip route-cache cef

no ip route-cache

no ip mroute-cache

clock rate 2000000

ppp multilink

!

interface FastEthernet0/1

ip address 10.10.3.8 255.255.255.0

duplex auto

speed auto

no cdp enable

!

interface Serial0/1

--More--          description Circuit #2 initiating in India via BSNL

bandwidth 128

no ip address

no ip route-cache cef

no ip route-cache

no ip mroute-cache

clock rate 2000000

!

interface Serial0/2

description initiating in India via TATA

bandwidth 128

no ip address

encapsulation ppp

clock rate 2000000

ppp multilink

ppp multilink group 1

!

interface Serial0/3

no ip address

shutdown

clock rate 2000000

no cdp enable

!

--More--         interface Serial2/1:15

no ip address

encapsulation hdlc

isdn switch-type primary-net5

isdn incoming-voice voice

no cdp enable

!

interface Serial4/0:15

no ip address

encapsulation hdlc

isdn switch-type primary-net5

isdn incoming-voice voice

no cdp enable

!

ip classless

ip route 10.10.0.0 255.255.0.0 10.10.14.1

ip route 172.18.252.0 255.255.255.192 10.10.14.1

!

ip http server

no ip http secure-server

!

logging trap errors

access-list 1 permit 10.10.3.18 log

--More--         access-list 1 deny   any

access-list 2 permit 10.10.3.18 log

access-list 2 deny   any

dialer-list 1 protocol ip permit

!

!

!

snmp-server community public RO 1

snmp-server community private RW 2

snmp-server location OH/BLR/IN/

snmp-server contact

snmp-server enable traps tty

!

voice-port 1/0/0

!

voice-port 1/0/1

!

voice-port 1/1/0

cptone IN

timeouts interdigit 3

connection plar 100

!

voice-port 1/1/1

--More--          cptone IN

timeouts interdigit 3

connection plar 100

!

voice-port 2/1:15

connection plar 500

!

voice-port 4/0:15

connection plar 500

!

mgcp

mgcp call-agent 10.10.14.11 2427 service-type mgcp version 0.1

mgcp rtp unreachable timeout 1000 action notify

mgcp package-capability rtp-package

no mgcp package-capability res-package

mgcp package-capability sst-package

no mgcp package-capability fxr-package

no mgcp timer receive-rtcp

mgcp sdp simple

mgcp fax t38 inhibit

mgcp rtp payload-type g726r16 static

!

mgcp profile default

--More--         !

sccp local FastEthernet0/0

sccp

sccp ccm 10.10.14.11 priority 1

!

dspfarm rtp timeout 60

!

dial-peer cor custom

!

!

!

dial-peer voice 3 pots

application mgcpapp

incoming called-number 8025053.T

direct-inward-dial

!

dial-peer voice 4 pots

application mgcpapp

!

dial-peer voice 5 pots

application mgcpapp

!

dial-peer voice 3000 voip

--More--          destination-pattern 3...

session target ipv4:160.100.160.151

!

dial-peer voice 9999 voip

destination-pattern 9T

session target ipv4:160.100.160.151

!

dial-peer voice 6 pots

application mgcpapp

!

dial-peer voice 2 voip

destination-pattern ...

session target ipv4:10.10.14.11

dtmf-relay h245-alphanumeric

codec g711ulaw

ip qos dscp cs5 media

no vad

!

dial-peer voice 14 pots

destination-pattern 0T

progress_ind setup enable 3

progress_ind progress enable 8

progress_ind connect enable 8

--More--          direct-inward-dial

port 4/0:15

!

dial-peer voice 101 voip

destination-pattern 7..

session target ipv4:10.10.14.11

dtmf-relay h245-alphanumeric

codec g711ulaw

ip qos dscp cs5 media

no vad

!

dial-peer voice 102 voip

destination-pattern 8..

session target ipv4:10.10.14.11

dtmf-relay h245-alphanumeric

codec g711ulaw

ip qos dscp cs5 media

no vad

!

dial-peer voice 103 voip

destination-pattern 9..

session target ipv4:10.10.14.11

dtmf-relay h245-alphanumeric

--More--          codec g711ulaw

ip qos dscp cs5 media

no vad

!

dial-peer voice 104 voip

session target ipv4:10.10.14.11

dtmf-relay h245-alphanumeric

codec g711ulaw

ip qos dscp cs5 media

no vad

!

dial-peer voice 105 voip

destination-pattern 6..

session target ipv4:10.10.14.11

dtmf-relay h245-alphanumeric

codec g711ulaw

ip qos dscp cs5 media

no vad

!

dial-peer voice 106 voip

destination-pattern 5..

session target ipv4:10.10.14.11

dtmf-relay h245-alphanumeric

--More--          codec g711ulaw

ip qos dscp cs5 media

no vad

!

dial-peer voice 30 pots

preference 2

destination-pattern *5T

!

dial-peer voice 77 pots

preference 2

destination-pattern *7T

!

dial-peer voice 29 pots

preference 1

destination-pattern *5T

port 1/1/0

!

dial-peer voice 78 pots

preference 1

destination-pattern *7T

port 1/1/1

!

num-exp 8025053... ...

--More--         gateway

!

!

banner motd ^C

!!!AUTHORIZED ACCESS ONLY !!!

Hostname : OH-RTR2.

Location : OH/BLR/IN

Contact  :IS Helpdesk

!!! AUTHORIZED ACCESS ONLY !!!

^C

!

line con 0

transport output all

line aux 0

transport preferred none

transport output none

line vty 0 5

password 7 1511021F0725

login

transport input all

transport output all

!

ntp clock-period 17180604

--More--         ntp server 10.10.8.1

Thnks

Roopesh