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Unable to leave voicemail for other users

Hi Guys,

Please help me on this.

Two of our users are unable to leave VM for all the other users from their softphone.

They can receive the call, place a call and receive the VM from all the users

When I tried to configure my softphone with the same number, I am able to leave VM for everyone.

When we assigned different number to these users then they are able to leave VM

We use Microsoft unified messaging for voicemail.

Checked the phone configuration in CUCM and looks good.

Checked the permissions in AD and looks good.

Softphone version is 8-6-1-0

User locale version - 7.1.0.1(3)

CUCM version - UCOS_7.1.5.31900-3

Regards,

Amit

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