Unable to open the Install/Upgrade in our call manager 10.5.2?

[victoriabardy]

I am trying to add a new COP file to our Publisher and the browser just spins and never opens the Install/Upgrade option.  I have been able to install the COP file on our two subscribers but it looks like the function is hung on our Publisher.

Our call manager is running System version: 10.5.2.14901-1.  Does anyone here on the forums know what service I need to restart to get that service working again?  I think its Tomcat but I'm not sure.  Please let me know if you do.

Thank you.

Rgds,

Vicky

[Gregory Brunn]

utils service restart Cisco Tomcat

from cli and wait for it to come back up

[Gregory Brunn]

Also if this doesn't work well which it should you can always do it via console as well. 

utils system upgrade or something like that.

[Slavik Bialik]

Hi Vicky, I'm not really sure which service handles the platform administration, but if your publisher doesn't act as Call Manager, meaning that there are no phones registered to this node, I would fully restart it and see if it helps.

[Gregory Brunn]

Agreed with Slavik on this if your not running any other services on your pub.  restarting the web browser would only clean up the if it is a gui issue.

My last refresh upgrade ended up having to restart to clear a similar issue.