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New Member

Unable to receive incoming calls to Auto Attendant over PRI

Hi,

I have CME 8.6 & CUE 8.6....Reception phones are in a hunt 555 & actual phone DN is 500 & 600....I have forwarded all calls towards CUE with the below dial-peer:

======================================================

dial-peer voice 1 voip

description ### Dial Peer for CUE ###

destination-pattern 1[8-9].

b2bua

session protocol sipv2

session target ipv4:10.111.220.33

dtmf-relay sip-notify

codec g711ulaw

no vad

!

183 is message prompt no in CUE.

Anyone calls from PSTN over PRI on 042337 777 (this is the pilot no) should hit the auto attendant. Whenever i dial the pilot no from outside i get " number busy" on my phone.

I also configured the below dial-peer for incoming calls:

!

dial-peer voice 101 pots

description Incoming DID call

incoming called-number .

direct-inward-dial

!

After coming to AA, users should reach the reception phones (500 & 600) by pressing 0 (is pointed to hunt-pilot 555). For testing i did number expansion on CME:

num-exp 777 183; i do get the AA prompt & everything works fine.

But from PRI i am unable to reach the auto attendant.

Any suggestion would be appreciated.

7 REPLIES
Hall of Fame Super Silver

Unable to receive incoming calls to Auto Attendant over PRI

Your dial-peer does not match the 777 number, your destination pattern needs to include this number if the intent is to send it to CUE.  Simply add another dial peer with proper destination pattern.

You can use "debug voice dialpeer" for validating.

HTH,

Chris

New Member

Re: Unable to receive incoming calls to Auto Attendant over PRI

Shall I create the dial-peer something like below:

dial-peer voice 110 pots

description *** DIAL PEER FOR INBOUND TO AA ***

incoming called-number 042337777

port 0/0/0:15

!

Or shall I create a voip dial-peer?

Rgds,

Partha

Hall of Fame Super Silver

Unable to receive incoming calls to Auto Attendant over PRI

How many digits is telco presenting to you, from your config looks like 3, you can confirm by running "debug isdn q931", then create voip dial-peer such as:

dial-peer voice 2 voip

description ### Dial Peer for CUE AA ###

destination-pattern 777

b2bua

session protocol sipv2

session target ipv4:10.111.220.33

dtmf-relay sip-notify

codec g711ulaw

no vad

assuming you are getting 3 digits from telco and AA pilot needs to be 777.

HTH,

Chris

New Member

Re: Unable to receive incoming calls to Auto Attendant over PRI

AA number is 183 I want 777 to be diverted to 183. I did the below to achive this

Ephone-dn 110 dual-line

Number 777

Cfwall 183

!

Still it is not working, any suggestion plz.

Hall of Fame Super Silver

Unable to receive incoming calls to Auto Attendant over PRI

I see.  Can you post "debug isdn q931", "debug voice dialpeer" and "debug ccsip messages"?

What are you hearing?

What if you dial 777 from a cisco phone?

Chris

New Member

Re: Unable to receive incoming calls to Auto Attendant over PRI

If I dial 777 from any internal phones it goes fine to AA & from there based upon script it’s happening nicely….problem is happening only when there are calls from PRI.

Hall of Fame Super Silver

Unable to receive incoming calls to Auto Attendant over PRI

Ok, please provide output of the following:

"debug isdn q931"

"debug voice dialpeer"

Chris

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