OK, let me get this straight, are you trying to add the 7960 or a softphone or an IP Communicator? the 7960 is NOT a softphone and the softphone is an old version of the IP Communicator so exactly what are you trying to add?
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...