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New Member

unable to run CCP

hi

i have installed java run time and last version of flash while i run CCP as administrator or normal way by double clicking 
i don't get any error but it's not running and not open but got below message
NOTE:i can't see any process as it says it's running i don't know where is it !!! 

1 ACCEPTED SOLUTION

Accepted Solutions

Questions:Are you allowing

Questions:

  • Are you allowing the blocked contents when IE tries to run CCP?
    • In the previous print-screen I'm seeing that IE is restricting the web page from running scripts on ActiveX controls. I'm pretty sure that the page is not showing up because of this
  • Also, Did you go to Java.com and checked if you have the latest update?

Rgrds,

Martin, IT Specialist

12 REPLIES

Hi @zavira123,In the task

Hi @,

In the task manager make sure to end the following processes: "CiscoCP.exe", "CiscoCPEngine.exe","IEC2.exe", and "SplashScreen.exe". After done this, wait 30 seconds, and then restart Cisco CP as "Administrator".

Let me know if that could help you.

Rgrds,

Martin, IT Specialist

New Member

thanks for your answerbefore

thanks for your answer

before this never IE open but in this time open but not show any things

Hey @zavira123,Good way to go

Hey @zavira123,

Good way to go! Now follow theses steps:

  • Make sure you have the latest version of Java
  • In your IE, go to the compatibility view and add the loopback address to the list (127.0.0.1). (Please, see the attached picture)
  • If that doesn't work, why don't you try upgrading your CCP to the 2.7 or 2.8 version?

Let me know ASAP.

Rgrds,

Martin, IT Specialist

New Member

hi i upgrade it to version 2

hi 

i upgrade it to version 2.8 and install last java and IE plugin 

and change compatibility in IE 

and i install CCP on windows 7 SP1

i got below error

Did you try to run CCP as

Did you try to run CCP as "run as administrator"?

Let me know ASAP.

Rgrds,

Martin, IT Specialist

New Member

sorry for delayyes i run as

sorry for delay

yes i run as administrator

Hey @zavira123,Let's try

Hey @zavira123,

Let's try something else:

 1. Close the CCP Application

 2. Clear the Java Cache from:

Start -> Control Panel -> Java 32 -> General Tab -> Settings (Under Temporary Internet Files). Click Delete.

 3. Clear the IE Cache from:

On a browser window, clear  the cache from Internet Options Menu -> General Tab ->Delete. (Delete the Temporary internet files, cache, cookies).

 4. Give Full Control Permissions to the Cisco System folder in your Disk:

Go to Local Disk > Program Files (x86) > Cisco Systems > CiscoCP > Righ-click then Properties > Security Tab > Edit > Full Control > Apply > OK.

 5. Launch CCP with Right click-> Run as Admin.

If that doesn't work let me know ASAP buddy.

Rgrds,
Martin, IT Specialist

New Member

wowso incredible for 1 moment

wow

so incredible 

for 1 moment it executed and i saw ccp environment but after while it close

but create 3 txt file that i attach for you thanks alot please continue to solve it

it's too necessary for me 

more than 1 month i try to run it....  

please check 3 txt files that I uplod for you

http://setfa.net/images/291u6qp3egtyn1qacqqi.txt

http://setfa.net/images/xo3x8zyda6ck7n839y0k.txt

http://setfa.net/images/i87enjxl53vaxphrzv91.txt

zavira123,What version of

zavira123,

What version of Java do you have?

One last thing that I could recommend is to downgrade to CCP 2.7 because it worked for me in the past.

Let me know.

Rgrds,

Martin, IT Specialist

New Member

i put another picture maybe

i put another picture maybe it help

what you mean by with version

first i got error and after install 1.6.0 i think

 

Questions:Are you allowing

Questions:

  • Are you allowing the blocked contents when IE tries to run CCP?
    • In the previous print-screen I'm seeing that IE is restricting the web page from running scripts on ActiveX controls. I'm pretty sure that the page is not showing up because of this
  • Also, Did you go to Java.com and checked if you have the latest update?

Rgrds,

Martin, IT Specialist

New Member

thanks alot about whole of

thanks alot about whole of your answers :)

i have installed below version of java

1-java 7 update 25(64-bit)

2-java 8 update 20 (64-bit)

3-java(TM) 6 update 11

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