Unable to see missed, placed..calls

[radoslav-drabik]

Guys,

I am unable to see missed, placed ...calls on my Cisco IP Phone 7962

firmware version:SCCP42.9-3-1SR2-1S

CUCM version:  8.6.2.24084-1

Protocol: SCCP

I know that the call history are stored localy on the phone. What can be the problem? When I ring the phone it shows the calling number but doesn't store it.

Thank you in advance.

[Rob Huffman]

Hi Radoslav,

I would go ahead and open a TAC case, it sounds very much

like this bug (not exact but too similar!!)

7962 phone not able to record missed and received call in call history

CSCud19308

Description

Symptom:
7962 phone not able to record missed call in call history
Conditions:
phone is running version SCCP42.9-3-1-1S on CUCM 9.0
there  is no call record in the call history. other phone call this phone and  this phone don't answer. this phone don't have any record of the missed  call in call history.
Workaround:
no

Details

Last Modified:

Nov 22,2012

Status:

Terminated

Severity:

3 Moderate

Cheers!

Rob

Product:

Cisco Unified IP Phone 7900 Series

Support Cases:

0

Known Affected Releases:

(1)

9.3(1.1)

Known Fixed Releases:

(0)

No release planned to fix this bug