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Unable to transfer a second incoming call from my Cisco IP Phone 7940

1) A call comes into reception (call A).

2) The receptionist answers the call A / Client A.

3) While the receptionist is talking with the client (A), the screen displays the options 'Transfer'  etc until then she can transfer the call.

4) Then comes a second call, the call 'B', and then 'transfer' softkey disappear displays options 'Answer' . At that time the receptionist can not transfer the call 'A' until she answers the call B.

She couldn't transfer calls until she answers all incoming calls

1 REPLY
Cisco Employee

duplicatehttps:/

duplicate

https://supportforums.cisco.com/discussion/12255956/unable-transfer-second-incoming-call-my-cisco-ip-phone-7940

HTH

java

if this helps, please rate

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