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New Member

Unable to upgrade 7911 firmware in CME 8.1

Hi

I am unable to upgrade my 7911 firmware on a 2911 router running CME 8.1. The phones were taken from a CCM 6 installation running SCCP11.8-3-2S.

The phones run the SCCP11.8-3-2S in the CME 8.1 but I cannot upgrade to even a version higher. I get the following debug tftp events and packets:

*Oc*Oct  6 21:22:12.543 CAT: TFTP: Looking for SCCP11.8-4-4S.loads
*Oct  6 21:22:12.543 CAT: TFTP: Sending error 1 No such file

According to the trace it always says that SCCP11.8-4-4S.loads (the firmware I want to upgrade to for example) does not exist.

I'm using loadd 7911 SCCP11.8-4-4S under the Telephony-service. All files have also been uploaded to flash.

I have never had CME phone load troubles with the 2800 routers. Please help me

Regards,

Marcus


3 REPLIES
Cisco Employee

Re: Unable to upgrade 7911 firmware in CME 8.1

Hello there,

Let's check a few things first....

1. Do you have SCCP11.8-4-4S files in the flash of the CME ?

2. Do you have tftp-server command properly configured ?

3. Did u configure proper load command and then issued no create/create CLI ?

3. Can u pl. share:

    sh ver

    sh run

    sh flash

    sh telephony tftp

DK

New Member

Re: Unable to upgrade 7911 firmware in CME 8.1

Hi DK 1. Do you have SCCP11.8-4-4S files in the flash of the CME ? YES 2. Do you have tftp-server command properly configured ? YES 3. Did u configure proper load command and then issued no create/create CLI ? YES 3. Can u pl. share:     sh ver System image file is "flash:c2900-universalk9-mz.SPA.151-2.T1.bin" License Info: License UDI: ------------------------------------------------- Device#  PID                  SN ------------------------------------------------- *0        CISCO2911/K9          FCZ142270PA    Technology Package License Information for Module:'c2900' ---------------------------------------------------------------- Technology    Technology-package          Technology-package               Current      Type          Next reboot  ----------------------------------------------------------------- ipbase        ipbasek9      Permanent    ipbasek9 security      None          None          None uc            uck9          Permanent    uck9 data          None          None          None Configuration register is 0x2102     sh run telephony-service no auto-reg-ephone max-ephones 35 max-dn 35 ip source-address x.x.x.x port 2000 auto assign 1 to 35 auto assign 1 to 40 no service directed-pickup service dss timeouts interdigit 3 system message load 7911 SCCP11.8-4-4S time-zone 29 time-format 24 date-format dd-mm-yy max-conferences 8 gain -6 call-forward pattern .T dn-webedit time-webedit transfer-system full-consult secondary-dialtone 0 create cnf-files version-stamp Jan 01 2002 00:00:00     sh flash -#- --length-- -----date/time------ path 1    62759344 May 26 2010 09:13:50 c2900-universalk9-mz.SPA.150-1.M2.bin 2        2903 May 26 2010 09:22:56 cpconfig-29xx.cfg 3      2915328 May 26 2010 09:23:08 cpexpress.tar 4        1038 May 26 2010 09:23:18 home.shtml 5      115712 May 26 2010 09:23:24 home.tar 6      1697952 May 26 2010 09:23:38 securedesktop-ios-3.1.1.45-k9.pkg 7      415956 May 26 2010 09:23:48 sslclient-win-1.1.4.176.pkg 8        1142 Sep 29 2010 15:49:36 FCZ142270PA_20100929071951452.lic 25    66492552 Sep 30 2010 16:46:38 c2900-universalk9-mz.SPA.151-2.T1.bin 26      50244 Sep 30 2010 19:40:38 S00105000400.sbn 33    2936251 Oct 06 2010 16:51:40 apps11.8-4-3-16.sbn 34      486437 Oct 06 2010 17:01:28 cnu11.8-4-3-16.sbn 35    2707973 Oct 06 2010 17:15:10 cvm11sccp.8-4-3-16.sbn 42      339707 Oct 06 2010 19:06:46 dsp11.8-4-3-16.sbn 43      435347 Oct 06 2010 19:10:18 jar11sccp.8-4-3-16.sbn 44        658 Oct 06 2010 19:12:16 SCCP11.8-4-4S.loads #show telephony-service tftp-bindings tftp-server system:/its/united_states/7960-tones.xml alias United_States/7960-tones.xml tftp-server system:/its/united_states/7960-font.xml alias English_United_States/7960-font.xml tftp-server system:/its/united_states/7960-font.xml alias English_United_States/7920-font.xml tftp-server system:/its/united_states/7960-dictionary.xml alias English_United_States/7960-dictionary.xml tftp-server system:/its/united_states/7960-kate.xml alias English_United_States/7960-kate.xml tftp-server system:/its/united_states/7960-kate.xml alias English_United_States/7920-kate.xml tftp-server system:/its/united_states/SCCP-dictionary.xml alias English_United_States/SCCP-dictionary.xml tftp-server system:/its/vrf1/XMLDefault7942.cnf.xml alias SEP64168D514589.cnf.xml tftp-server system:/its/vrf1/XMLDefault7911.cnf.xml alias SEP00249735D42B.cnf.xml tftp-server system:/its/vrf1/XMLDefault7911.cnf.xml alias SEP00249735C000.cnf.xml tftp-server system:/its/vrf1/XMLDefault7911.cnf.xml alias SEP00249735D2FE.cnf.xml tftp-server system:/its/vrf1/XMLDefault7911.cnf.xml alias SEP00249735D4AE.cnf.xml tftp-server system:/its/vrf1/XMLDefault7911.cnf.xml alias SEP00249735D38E.cnf.xml tftp-server system:/its/vrf1/XMLDefault7911.cnf.xml alias SEP00249735BFB6.cnf.xml tftp-server system:/its/vrf1/XMLDefault7911.cnf.xml alias SEP00249735C369.cnf.xml tftp-server system:/its/vrf1/XMLDefault7911.cnf.xml alias SEP00249735D2C8.cnf.xml tftp-server system:/its/vrf1/XMLDefault7911.cnf.xml alias SEP00249735C06C.cnf.xml tftp-server system:/its/vrf1/XMLDefault7911.cnf.xml alias SEP00249735D2F7.cnf.xml tftp-server system:/its/vrf1/XMLDefault7911.cnf.xml alias SEP00249735D4A6.cnf.xml tftp-server system:/its/vrf1/XMLDefault7911.cnf.xml alias SEP0024973451D2.cnf.xml tftp-server system:/its/vrf1/XMLDefault7911.cnf.xml alias SEP00249735D1FC.cnf.xml tftp-server system:/its/vrf1/XMLDefault7911.cnf.xml alias SEP00249735D48D.cnf.xml tftp-server system:/its/vrf1/XMLDefault7911.cnf.xml alias SEP002497345BC6.cnf.xml tftp-server system:/its/vrf1/XMLDefault7911.cnf.xml alias SEP002497344D15.cnf.xml tftp-server system:/its/vrf1/XMLDefault7911.cnf.xml alias SEP00249735C379.cnf.xml tftp-server system:/its/vrf1/XMLDefault7911.cnf.xml alias SEP00249735D113.cnf.xml tftp-server system:/its/vrf1/XMLDefault7911.cnf.xml alias SEP00249735C2F2.cnf.xml tftp-server system:/its/vrf1/XMLDefault7911.cnf.xml alias SEP00249735D2B2.cnf.xml tftp-server system:/its/vrf1/XMLDefaultCIPC.cnf.xml alias SEPD8D38511DD4B.cnf.xml tftp-server system:/its/vrf1/XMLDefault7911.cnf.xml alias SEP00249735C255.cnf.xml tftp-server system:/its/vrf1/XMLDefault7911.cnf.xml alias SEP002497338534.cnf.xml tftp-server system:/its/vrf1/ATADefault.cnf.xml alias ATA00230433126F.cnf.xml tftp-server system:/its/vrf1/ATADefault.cnf.xml alias ATA230433126F01.cnf.xml tftp-server system:/its/SEPDEFAULT.cnf alias SEPDefault.cnf tftp-server system:/its/vrf1/XMLDefault.cnf.xml alias XMLDefault.cnf.xml tftp-server system:/its/vrf1/ATADefault.cnf.xml alias ATADefault.cnf.xml tftp-server system:/its/vrf1/XMLDefault7911.cnf.xml alias SEP00249734476F.cnf.xml Regards, Marcus

Cisco Employee

Re: Unable to upgrade 7911 firmware in CME 8.1

hmm...that's hard to make out...

Can u pl. attach info/outputs in a text file?

DK

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