Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Unable to use Redial softkey in CCME 4.1

Having an issue on 7940/60/70 phones that the redial softkey doesn't work. A user presses the key and it does nothing after a completed call. Tried looking in bug toolkit but came up empty.

Router is 2811 running 12.4(15)T1

CCME version is 4.1

Phone load is P00308000400 for the 40/60's and SCCP70.8-2-2SR1S for the 70.

Any ideas?

7 REPLIES
Bronze

Re: Unable to use Redial softkey in CCME 4.1

Are you able to redial to the internal numbers or this issue is only when you want to dial an external number

Could you provide these debugs:

debug ephone detail mac-address x.x.x.x

debug voip ccapi inout

New Member

Re: Unable to use Redial softkey in CCME 4.1

i have same problem, CCME 4.3, lates firmware for phones

redial to internal number working fine

but redial to external numbers just open "empty window" to place new number...

Hall of Fame Super Gold

Re: Unable to use Redial softkey in CCME 4.1

With recent IOS, you have to seize line before pressing redial. That is, lift handset, or press speakphone button.

Hopefully cisco will change back to former behavior sometime.

Note the FW that you're using now is likely to give problems in which the phone "go mute" and doesn't call anymore. The only FW without the problem is is 7.023 found in XC archive.

Hope this helps, please rate post if it does!

Cisco Employee

Re: Unable to use Redial softkey in CCME 4.1

Thanks for bringing this to our attention - I've alerted the Cisco business unit who looks after CME for their opinion on this, as and when they reply we can let you know what is going on.

New Member

Re: Unable to use Redial softkey in CCME 4.1

selecting line don't help

FW changed to 7.0.2/7.0.3 - don't help

user can't redial to external number, just to internal

Hall of Fame Super Gold

Re: Unable to use Redial softkey in CCME 4.1

Are you using ISDN ?

Can you try the 7.2.T023 FW contained in XC tarfile, under section "individual CME files" ?

New Member

Re: Unable to use Redial softkey in CCME 4.1

oh, i totally forgot in my previous post, that affected phone is 7941, so i can't use mentioned FW

and yes, i am using ISDN PRI connection

211
Views
0
Helpful
7
Replies