Unable to view 7841 Ip Phones on CUCM Subscriber

[ev1205]

We have a new CUCM BE 6000 ver 9.1.2 implementation, with a CUCM Publisher and a Subscriber servers

As we have Cisco 7841 Ip Phones, we installed on both servers the recommneded device pack  (cmterm-devicepack9.1.2.11013-1.cop.sgn) as specified on link: "http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/devpack_comp_mtx.html"

After we restarted CUCM cluster, we can add, view, modify 7841 Ip Phones on Publisher server ONLY , these Cisco 7841 are registered on CUCM Subscriber ,and they areworking good .

But when we try to view/modify these Cisco Ip Phones 7841 on Subscriber server we got this error:

"Unmapped Exception /usr/local/cm/db/xml/xml/Phone_7841_SIP_display_instance.xml (No such file or directory)"

And we are unable to access them on Subscriber server.

We also run "utils dbreplication status" on both servers and got :

"No Errors or Mismatches found.

Replication status is good on all available servers"

....when I viewed generated file.

We also run "Unified CM Database status" report and got Replicate state= "2    Good " ob Subscriber server.

But the situation is the same, Could any of you have an idea about this kind of problem??

Thanks a lot in advanced.

Enrique

[Manish Prasad]

Can you check the firmware version in device default on both the server ( SUB and PUB ) ? If its same then give a try by installing COP file in SUB (same version as in PUB) and restart SUB tftp service.

Thanks

Manish

[Sreekanth Narayanan · Accepted solution]

Hi ev1205,

Re-install the cop file on the subscriber and restart the subscriber server. This should fix the problem.

Errors like this indicate that the cop.sgn file was not installed correctly on the server.

The fact that the phone is registered on the subscriber indicates that the model type is present in the tables, but maybe other details specific to this model were not installed correctly.

Thanks

Sreekanth

[ev1205]

Hi Sreekanth, You and Manesh were right!!

After a clea reinstallation of cmterm-devicepack9.1.2.11013-1.cop.sgn file, my subscriber started to see/modify 7841 devices (95% of total Ip phones !!)

So thanks for your very useful help.

Enrique

[Sreekanth Narayanan]

Glad we could be of help!