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Unified CCM 5.1.3 - Cannot transfer directly to voice mail

Previous to the upgrade from 3.3, we could dial *, plus the 4 digit extension and transfer a call directly to individual mail boxes. Now, it takes me to the call handler and forwards me automatically to an operator extension, anytime I dial * plus an ext. HELP, please!

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Re: Unified CCM 5.1.3 - Cannot transfer directly to voice mail

4 REPLIES

Re: Unified CCM 5.1.3 - Cannot transfer directly to voice mail

Did you previously had any CTI route point with *XXXX on your 3.3 version.

Hall of Fame Super Red

Re: Unified CCM 5.1.3 - Cannot transfer directly to voice mail

New Member

Re: Unified CCM 5.1.3 - Cannot transfer directly to voice mail

Rob, This helped tremendously! The fix was as simple as changing the X'x in the mask and the dn to upper case. Thanks for the help, I really appreciate it!

Hall of Fame Super Red

Re: Unified CCM 5.1.3 - Cannot transfer directly to voice mail

Hi Brenda,

You are most welcome my friend! Thanks for your very kind follow-up :)

Take care,

Rob

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