Unified CCX 5.02 Restore

[fgasimzade]

Hello everyone!

I have just restored UCCX 5.0 from backup and CTI Route Points fail to register on CUCS 6

I tried to delete and reconfigure Applications and Triggers on UCCX, but they dont register anyway

Any ideas?

Thank you!

[fgasimzade]

Update:

When i try to reconfigure applications and triggers, they get unknown state on CUCS

In reporting I see only newly created apps, not the ones which were alredy configured before restore

[anchoudh]

Hi Fgasimzade,

Please perform the Data Resync (UCCX Admin->Subsystems->JTAPI->Data Resync) operation and see what are failing?

You can also check the MIVR logs (C:\Program Files\wfavvid_851\log) for the exact reason for failue.

One more point to note here is, when you took tha backup of this UCCX system was it poinitng it to the same CUCM version, after restore also?

Hope it helps.

Anand

Please rate helpful posts !!

[fgasimzade]

Thank you, the issue is solved, I forgot to add update jtapi user

[anchoudh]

Hi Fgasimzade,

Good to know that :-)

Please rate the helpful posts by clicking the stars below the right answers and mark them as answered.

Thanks,

Anand