Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

Unified CM Database Access . The server cannot be reached

Hi Guys

I can not initial and cancel the CFwdAll. In the Unified CM Database Status resports, I have the follow:

Unified CM Database Access

For every server, shows if you can read from the local and publisher databases.

The SUB server cannot be reached.

The publisher database could not be reached from SUB .

The local database could not be reached from SUB .

I performed the utils dbreplication stop,  utils dbreplication clusterreset and utils dbreplication reset all commands,

the problem persists.

.

Any idea?

TIA

Cristian.

14 REPLIES
Community Member

Unified CM Database Access . The server cannot be reached

Hi,

1.could you able to ping the other CM ip from one another.if all ping

2. then check DB replicaTION STAUS IN rtmt. it should be 2 for all the server.

3. try to login via cli in the server and check these things first.

regards,

baskaran.M

Cisco Employee

Unified CM Database Access . The server cannot be reached

looks like the network connectivity issue.

from all server perfrom below commands

utils diagnose test

utils network connectivity

utils dbreplication runtimestate

above the commands output will give all the information you need to fix replication issue.

thanks,

Vipul Jindal

Community Member

Unified CM Database Access . The server cannot be reached

Hi Vipul

- utils diagnose test

Command not exist

- utils network connectivity

admin:utils network connectivity

This command can take up to 3 minutes to complete.

Continue (y/n)?y

Running test, please wait ...

............................................................Network connectivity test timed out.

Cluster Manager may be in a bad state.

Use the command 'utils service restart' to restart Cluster Manager

admin:

- Ping : There are ping both directions.

- RTMT : Replication status PUB = 2            

Replication status SUB = 0

Aby idea?

TIA

Cristian.

Community Member

Unified CM Database Access . The server cannot be reached

Hi

This show it in the Unified CM Database Status

Unified CM Database Access


For every server, shows if you can read from the local and publisher  databases.


Local and publisher databases accessible.

Expand MeView Details

Server Publisher DB Reachable Local DB Reachable
PUBtruetrue
SUBtruetrue

Unified CM Database Status

Unified CM Database Status Shows if replication is good or bad.

RTMT Counter Information

The SUB server cannot be reached.

All servers have a replication count of 348.

All servers have a good replication status.

View Details

Server Number of Replicates Created Replicate_State

PUB 348 2 - good

Please, Help..!!..

TIA

Cristian.

Cisco Employee

Unified CM Database Access . The server cannot be reached

whats the call manger version??

Community Member

Unified CM Database Access . The server cannot be reached

Vipul

CUCM 5.1.3.8000-4

TIA

Cristian

Cisco Employee

Unified CM Database Access . The server cannot be reached

also check if

Cisco Database Layer Monitor

A Cisco DB

are started on both the server

if you are running version 5 than u might be hitting the bug CSCsq34466

thanks,

Vipul Jindal

Community Member

Unified CM Database Access . The server cannot be reached

Dear Vipul

How to start the A Cisco DB from CLI?

TIA

Cristian

Cisco Employee

Unified CM Database Access . The server cannot be reached

utils service start A Cisco DB

thanks,

Vipul Jindal

Community Member

Unified CM Database Access . The server cannot be reached

Dear Vipul

The problem still continues.

TIA

Cristian.

Cisco Employee

Unified CM Database Access . The server cannot be reached

If all the services are running

perfrom utils dbreplication stop on sub and than pub

from pub

utils dbreplication reset all

thanks,

Vipul Jindal

Community Member

Unified CM Database Access . The server cannot be reached

Dear Vipul

I performed the utils dbreplication stop,  utils dbreplication clusterreset and utils dbreplication reset all commands,

the problem persists.

TIA

Cristian.

Cisco Employee

Unified CM Database Access . The server cannot be reached

utils dbreplication clusterreset all command should follow by cluster reboot.

if you dn want to reboot the cluster, you run the command

utils dbreplication reset all

thanks,

Vipul Jindal

Community Member

Unified CM Database Access . The server cannot be reached

Dear Vipul

I opened a case in Cisco TAC. Took the case your coworker John-Paul.

Yesterday at night,  I performed a reboot the cluster and then, all servers have a replication count of 348 and all servers have a good replication status.

The customer wants to know why this problem occurred. Please, if you have an idea, could you tell me what are the reasons that could cause this problem?.

TIA.

Cristian

890
Views
0
Helpful
14
Replies
CreatePlease to create content