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unified contact center express 8.5 new system

i want to come up with a BOQ for unified contact center express 8.5 10 seats minimum. system should include call recording feature.  Can CCX 8.5 be integrated with CM 7.1. 

following are the part number i have

a) CCX-85-SRVRS-MEDIA
        
CCX-85MEDIAKIT-K9=
         CCX-85WFMMEDIAKIT=


b) L-CCX-85-NEW-LIC
      L-CCX-85-N-P-LIC
       L-CCX-85-N-WFM-LIC

 

C) i want to go with UCS server.

can any please guide me with following:

1) Require part number for workforce optimization to be in included with the BOQ, (required this for call recording)

2) Require Cisco Agent desktop part number (for agents and supervisor)


Thanks

1 REPLY
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unified contact center express 8.5 new system

You need CUCM at least 8.0 for UCCX 8.5, see the compatibility matrix:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/crscomtx.pdf

For WFM your option is Calabrio WFM, and agent desktop is included in CCX package (Enhanced and Premium).

HTH, please rate all useful posts!

Chris

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